Viewing as Alex Morgan, Operations Coordinator
Escalations
5 owned by you
Raised by themselves when a rule trips: access unconfirmed within 120 min of a viewing, replies unanswered for 60 min, re-plans undecided for 45 min (a hold pauses the clock), overdue keys needed today, requests not booked inside the target. When the rule stops holding (access verified, reply answered, proposal decided, key back, request booked) the escalation closes by itself with a note. Close by hand only what you handled outside the app.
Yours
Access still not confirmed close to the viewing
Flat 2, 79 Merrick Street starts in 34 min and access is overdue
Owner Alex Morgan · raised Thu 3 Sept, 10:40 by FieldFlow · due in 30 min · open the viewing
Next step: Chase Nadia Dubois, no answer yetChase Nadia
Access still not confirmed close to the viewing
101 Ivory Walk starts in 75 min and access is overdue
Owner Alex Morgan · raised Thu 3 Sept, 10:40 by FieldFlow · due in 30 min · open the viewing
Next step: Ask Julia Griffiths if the lockbox code still worksAsk Julia about the code
Access still not confirmed close to the viewing
Flat 401, Meridian Wharf, 2 Anchor Street starts in 80 min and access is overdue
Owner Alex Morgan · raised Thu 3 Sept, 10:40 by FieldFlow · due in 30 min · open the viewing
Next step: Ask Meridian Wharf conciergeAsk Meridian Wharf concierge
Key not returned and needed today
Front door set for 93 Curtain Yard is with James Whitfield, overdue, and another agent needs it today
Owner Alex Morgan · raised Thu 3 Sept, 10:40 by FieldFlow · due in 1 h
Next step: Call or message James WhitfieldContact James
Request not booked inside the target time
Tariq Lindqvist asked 18 h ago for Flat 4, 65 Windmill Row and still has no slot (target 4 h)
Owner Alex Morgan · raised Thu 3 Sept, 10:40 by FieldFlow · due in 1 h · open the viewing
Next step: Call Tariq and offer another day or timeOffer Tariq the next slot
Owned by others
Re-plan waiting for a decision for too long
a re-plan has been waiting 94 min: agent unavailable: 2 viewings re-planned. 1 already confirmed with people, so this needs your confirmation before anything changes.
Owner Dana Whitfield · raised Thu 3 Sept, 10:40 by FieldFlow · due in 20 min
Next step: Ask Omar Haddad (agent) if they can take 13:45 and 14:20Ask Omar