Viewing as Alex Morgan, Operations Coordinator
Re-plan
Your decision
Agent called in sick. Called in sick, migraine, off for the day.
Reported Thu 3 Sept, 09:05 by Tom Ferreira.
3 ways out, one recommended
agent unavailable: 2 viewings re-planned. 1 already confirmed with people, so this needs your confirmation before anything changes.
Thu 3 Sept, 09:06 · 2 viewings
Confirmation required. Someone was already told about a slot this touches, or a renter must agree to a new day. Nothing moves until you say so.
RecommendedKeep as many viewings as possible
2 kept0 parked1 to inform again+23 min travel
- keeps the most viewings (2 of 2)
- fewest people to tell again (1)
- agent unavailable: reassigned to the closest agent with a free slot inside the requested window
Why this agent
Omar Haddad is the closest available agent (2.1 km from 60 Mortlake Drive, about 13 min), inside the requested window (13:45 to 15:45), daily load stays within limit (6/7).- Sarah Okonkwo: at daily limit (7/7 viewings)
- Tom Ferreira: not available today
- Daniel Boateng: cannot reach the property inside the requested window without moving other viewings
- Hannah Lindqvist: cannot reach the property inside the requested window without moving other viewings
- Chloe Marchetti: possible, but adds 29 min of travel instead of 13
- Ravi Sharma: possible, but adds 29 min of travel instead of 13
- Mei Lin Chen: possible, but adds 29 min of travel instead of 13
- James Whitfield: possible, but adds 52 min of travel instead of 13
- Aisha Rahman: possible, but adds 57 min of travel instead of 13
- agent unavailable: reassigned to the closest agent with a free slot inside the requested window
Why this agent
Omar Haddad is the closest available agent (1.2 km from 63 Hollow Hill, about 10 min), inside the requested window (14:00 to 18:00), daily load stays within limit (7/7).- Sarah Okonkwo: at daily limit (7/7 viewings)
- Tom Ferreira: not available today
- Hannah Lindqvist: cannot reach the property inside the requested window without moving other viewings
- Chloe Marchetti: possible, but adds 31 min of travel instead of 10
- Ravi Sharma: possible, but adds 31 min of travel instead of 10
- Mei Lin Chen: possible, but adds 31 min of travel instead of 10
- Daniel Boateng: possible, but adds 43 min of travel instead of 10
- James Whitfield: possible, but adds 56 min of travel instead of 10
- Aisha Rahman: possible, but adds 58 min of travel instead of 10
If confirmed, these people will need to be told
- Dev Patel: Hi Dev, your viewing at 63 Hollow Hill is now at 13:45 with Omar Haddad. Reply if that does not work for you.
- Tom Ferreira: 63 Hollow Hill at 13:45 has been taken off your list.
- Omar Haddad: New viewing on your list: 63 Hollow Hill at 13:45.
Applies the changes still valid, then lists the people to tell as the next steps. Nothing is sent until you send it.
Other strategies (2)each with what it costs
Move only what nobody was told about
1 kept1 parked1 to inform again+18 min travel
- fewest people to tell again (1)
- 1 parked, so that renter gets one clear call
- agent unavailable: already confirmed with people, parked rather than moved so the renter gets one clear call
- agent unavailable: reassigned to the closest agent with a free slot inside the requested window
If confirmed, these people will need to be told
- Dev Patel: Hi Dev, we need to move your viewing at 63 Hollow Hill. We will call you with new options today.
- Tom Ferreira: 63 Hollow Hill at 13:45 is off for now.
Applies the changes still valid, then lists the people to tell as the next steps. Nothing is sent until you send it.
Park everything affected, touch nothing else
2 kept2 parked1 to inform again+7 min travel
- keeps the most viewings (2 of 4)
- fewest people to tell again (1)
- least extra travel (7 min)
- 2 parked, so those renters get one clear call
- agent unavailable: parked on the waiting list to keep everyone else's day untouched
- brought forward from the waiting list: the freed slot at 13:45 opened room for it with Chloe Marchetti
- agent unavailable: parked on the waiting list to keep everyone else's day untouched
- brought forward from the waiting list: the freed slot at 14:20 opened room for it with Hannah Lindqvist
If confirmed, these people will need to be told
- Dev Patel: Hi Dev, we need to move your viewing at 63 Hollow Hill. We will call you with new options today.
- Tom Ferreira: 63 Hollow Hill at 13:45 is off for now.
Applies the changes still valid, then lists the people to tell as the next steps. Nothing is sent until you send it.