FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Wants Fri 21 Aug, 11:45 to 13:45

Flat 5, 137 Windmill Row

SW4 5RM · Clapham · 2 bed · £1700 pcm

On the waiting listHIGH
Waiting

Waiting for a slot

Jamal asked for Fri 21 Aug, 11:45 to 13:45. The property cannot be accessed on that day.

Property open:
Mon, Tue, Wed, Thu, Sat 09:00 to 13:00; Mon, Tue, Wed, Thu, Sat 16:00 to 20:00
First slot that works:
Sat 22 Aug 11:45 with Omar Haddad

What it means: It stays here until a slot opens or the renter takes another one. Requests not booked inside the target escalate by themselves.

Waiting for a slot: what to do, in order0 of 2 done
  1. 1
    Call Jamal and offer another day or timeThe script says why this slot cannot be booked and proposes the first one that works.
    Now
    Jamal answered? Record it here
    Only for a different day or time: the day and hours they can do

    Goes on the timeline as Jamal's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

  2. 2
    Book it as a new requestProperty and renter come pre-filled. The old request closes by itself once the new one is booked.

People for this decision

RenterJamal Boateng
07700 971537 · prefers sms
Opens the doorChloe Lindqvist
07700 941223
Show full details
Renter prefersSMS

Correct Jamal's name, number or channel

LandlordChloe Lindqvist
Operational ownerAlex Morgan
RequestedThu 20 Aug, 04:29 via web

Access

TypeOwner or tenant opens
ContactChloe Lindqvist
07700 941223
HowOwner opens in person, ring the bell twice.
Details last confirmed12 days ago
More you can do heresomething happened, someone got in touch, change the plan
Something happened
Renter cancelled

Closes this viewing as cancelled and offers the freed slot to a request from the waiting list.

Someone got in touch
Record Jamal's response (renter)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Jamal's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Chloe's response (access)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Chloe's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Chloe's response (landlord)

Goes on the timeline as Chloe's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

A call counts too: pick Phone as the channel, the call goes on the timeline as a call.

Change the plan
Plan it

Nobody is told until you press Tell renter and agent.

Send a free message

Jamal prefers SMS.

Close it

Timeline

  1. Put on the waiting list
    no agent free inside the requested window, waiting for a slot to open
    Thu 20 Aug, 04:32 · FieldFlow
  2. Second viewing requested by Jamal Boateng
    Fri 21 Aug, between 11:45 and 13:45, 30 min, high priority, via web, offer OFF-47928
    Thu 20 Aug, 04:29 · FieldFlow

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