FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Wants Sat 22 Aug, 11:15 to 13:15

30 Sable Road

SW2 8BN · Brixton · 1 bed · £1500 pcm

On the waiting list
Waiting

Waiting for a slot

Grace asked for Sat 22 Aug, 11:15 to 13:15. The property cannot be accessed on that day.

Property open:
Mon, Tue, Wed, Thu, Fri 09:00 to 17:30
First slot that works:
Mon 24 Aug 11:15 with Tom Ferreira

What it means: It stays here until a slot opens or the renter takes another one. Requests not booked inside the target escalate by themselves.

Waiting for a slot: what to do, in order1 of 2 done
  1. 1
    Call Grace and offer another day or timeThe script says why this slot cannot be booked and proposes the first one that works.
    Now
    Grace answered? Record it here
    Only for a different day or time: the day and hours they can do

    Goes on the timeline as Grace's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

  2. Book it as a new request

People for this decision

RenterGrace Costa
07700 927295 · prefers phone
Opens the doorCopper Lane building manager
020 7946 0410
Show full details
Renter prefersPhone

Correct Grace's name, number or channel

LandlordDev Costa
Operational ownerAlex Morgan
RequestedTue 18 Aug, 15:26 via email

Access

TypeBuilding manager or concierge
ContactCopper Lane building manager
020 7946 0410
HowSign in at the concierge desk, bring ID.
Details last confirmed25 days ago
More you can do heresomething happened, someone got in touch, change the plan
Something happened
Renter cancelled

Closes this viewing as cancelled and offers the freed slot to a request from the waiting list.

Someone got in touch
Record Grace's response (renter)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Grace's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Copper Lane building manager's response (access)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Copper Lane building manager's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Dev's response (landlord)

Goes on the timeline as Dev's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

A call counts too: pick Phone as the channel, the call goes on the timeline as a call.

Change the plan
Plan it

Nobody is told until you press Tell renter and agent.

Send a free message

Grace prefers Phone.

Close it

Timeline

  1. Put on the waiting list
    no agent free inside the requested window, waiting for a slot to open
    Tue 18 Aug, 15:29 · FieldFlow
  2. Viewing requested by Grace Costa
    Sat 22 Aug, between 11:15 and 13:15, 30 min, standard priority, via email
    Tue 18 Aug, 15:26 · Alex Morgan

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