FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Wants Mon 24 Aug, 11:15 to 13:15

9 Larkspur Road

NW1 6LR · Camden · 3 bed · £2200 pcm

On the waiting list
Waiting

Waiting for a slot

Marcus asked for Mon 24 Aug, 11:15 to 13:15. The property cannot be accessed on that day.

Property open:
Tue, Wed, Thu, Fri, Sat 09:00 to 13:00; Tue, Wed, Thu, Fri, Sat 16:00 to 20:00
First slot that works:
Tue 25 Aug 11:15 with James Whitfield

What it means: It stays here until a slot opens or the renter takes another one. Requests not booked inside the target escalate by themselves.

Waiting for a slot: what to do, in order0 of 2 done
  1. 1
    Call Marcus and offer another day or timeThe script says why this slot cannot be booked and proposes the first one that works.
    Now
    Marcus answered? Record it here
    Only for a different day or time: the day and hours they can do

    Goes on the timeline as Marcus's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

  2. 2
    Book it as a new requestProperty and renter come pre-filled. The old request closes by itself once the new one is booked.

People for this decision

RenterMarcus Hughes
07700 965571 · prefers phone
Opens the doorChloe Lindqvist
07700 941223
Show full details
Renter prefersPhone

Correct Marcus's name, number or channel

LandlordChloe Lindqvist
Operational ownerAlex Morgan
RequestedThu 20 Aug, 22:15 via sales

Access

TypeOwner or tenant opens
ContactChloe Lindqvist
07700 941223
HowOwner opens in person, ring the bell twice.
Details last confirmed4 days ago
More you can do heresomething happened, someone got in touch, change the plan
Something happened
Renter cancelled

Closes this viewing as cancelled and offers the freed slot to a request from the waiting list.

Someone got in touch
Record Marcus's response (renter)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Marcus's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Chloe's response (access)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Chloe's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Chloe's response (landlord)

Goes on the timeline as Chloe's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

A call counts too: pick Phone as the channel, the call goes on the timeline as a call.

Change the plan
Plan it

Nobody is told until you press Tell renter and agent.

Send a free message

Marcus prefers Phone.

Close it

Timeline

  1. Put on the waiting list
    no agent free inside the requested window, waiting for a slot to open
    Thu 20 Aug, 22:18 · FieldFlow
  2. Viewing requested by Marcus Hughes
    Mon 24 Aug, between 11:15 and 13:15, 30 min, standard priority, via sales
    Thu 20 Aug, 22:15 · Alex Morgan

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