FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Wants Tue 25 Aug, 16:00 to 18:00

Flat 10, 11 Cobble Row

SE1 3EW · Southwark · 1 bed · £3000 pcm

On the waiting list
Waiting

Waiting for a slot

Grace asked for Tue 25 Aug, 16:00 to 18:00. The property cannot be accessed on that day.

Property open:
Mon, Wed, Thu, Fri, Sat 10:00 to 19:00
First slot that works:
Wed 26 Aug 16:00 with Mei Lin Chen

What it means: It stays here until a slot opens or the renter takes another one. Requests not booked inside the target escalate by themselves.

Waiting for a slot: what to do, in order0 of 2 done
  1. 1
    Call Grace and offer another day or timeThe script says why this slot cannot be booked and proposes the first one that works.
    Now
    Grace answered? Record it here
    Only for a different day or time: the day and hours they can do

    Goes on the timeline as Grace's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

  2. 2
    Book it as a new requestProperty and renter come pre-filled. The old request closes by itself once the new one is booked.

People for this decision

RenterGrace Costa
07700 927295 · prefers phone
Opens the doorLeo Novak
07700 953382
Show full details
Renter prefersPhone

Correct Grace's name, number or channel

LandlordLeo Novak
Operational ownerAlex Morgan
RequestedSun 23 Aug, 11:51 via phone

Access

TypeOwner or tenant opens
ContactLeo Novak
07700 953382
HowOwner opens in person, ring the bell twice.
Details last confirmed16 days ago
More you can do heresomething happened, someone got in touch, change the plan
Something happened
Renter cancelled

Closes this viewing as cancelled and offers the freed slot to a request from the waiting list.

Someone got in touch
Record Grace's response (renter)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Grace's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Leo's response (access)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Leo's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Leo's response (landlord)

Goes on the timeline as Leo's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

A call counts too: pick Phone as the channel, the call goes on the timeline as a call.

Change the plan
Plan it

Nobody is told until you press Tell renter and agent.

Send a free message

Grace prefers Phone.

Close it

Timeline

  1. Put on the waiting list
    no agent free inside the requested window, waiting for a slot to open
    Sun 23 Aug, 11:54 · FieldFlow
  2. Viewing requested by Grace Costa
    Tue 25 Aug, between 16:00 and 18:00, 20 min, standard priority, via phone
    Sun 23 Aug, 11:51 · Alex Morgan

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