FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Wants Tue 1 Sept, 10:15 to 12:15

Flat 2, 79 Merrick Street

SE1 4QB · Southwark · 3 bed · £2800 pcm

On the waiting list
Waiting

Waiting for a slot

Layla asked for Tue 1 Sept, 10:15 to 12:15. The property cannot be accessed on that day.

Property open:
Mon, Wed, Thu, Fri, Sat 10:00 to 19:00
First slot that works:
Wed 2 Sept 10:15 with Mei Lin Chen

What it means: It stays here until a slot opens or the renter takes another one. Requests not booked inside the target escalate by themselves.

Waiting for a slot: what to do, in order1 of 2 done
  1. 1
    Call Layla and offer another day or timeThe script says why this slot cannot be booked and proposes the first one that works.
  2. Book it as a new requestProperty and renter come pre-filled. The old request closes by itself once the new one is booked.
    Done, open again

    Property and renter come pre-filled. The old request closes by itself once the new one is booked.

    Rebook

People for this decision

RenterLayla Ibrahim
07700 918772 · prefers email
Opens the doorNadia Dubois
07700 913464
Show full details
Renter prefersEmail

Correct Layla's name, number or channel

LandlordNadia Dubois
Operational ownerAlex Morgan
RequestedSun 30 Aug, 06:14 via email

Access

TypeOwner or tenant opens
ContactNadia Dubois
07700 913464
HowOwner opens in person, ring the bell twice.
Details last confirmed23 days ago
More you can do heresomething happened, someone got in touch, change the plan
Something happened
Renter cancelled

Closes this viewing as cancelled and offers the freed slot to a request from the waiting list.

Someone got in touch
Record Layla's response (renter)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Layla's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Nadia's response (access)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Nadia's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Nadia's response (landlord)

Goes on the timeline as Nadia's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

A call counts too: pick Phone as the channel, the call goes on the timeline as a call.

Change the plan
Plan it

Nobody is told until you press Tell renter and agent.

Send a free message

Layla prefers Email.

Close it

Timeline

  1. Put on the waiting list
    no agent free inside the requested window, waiting for a slot to open
    Sun 30 Aug, 06:17 · FieldFlow
  2. Viewing requested by Layla Ibrahim
    Tue 1 Sept, between 10:15 and 12:15, 30 min, standard priority, via email, earlier if possible
    Sun 30 Aug, 06:14 · Alex Morgan

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