FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Wed 2 Sept · 11:15 to 11:40

30 Sable Road

SW2 8BN · Brixton · 1 bed · £1500 pcm

Renter did not showin progress
Attention

Renter did not show

Marcus Hughes did not turn up (Wed 2 Sept 11:34).

What it means: A short message now keeps them warm and gives them a way to rebook.

Next step
Send Marcus a follow-up
Follow up after a no-showRicontattare dopo una mancata presentazioneto Marcus Hugheswhatsapp first

Il renter non si è presentato. Gentile, senza rimproveri, una porta aperta per riprenotare.

Message (WhatsApp, SMS)

Hi Marcus, we missed you at 30 Sable Road today at 11:15. No worries, these things happen. If you'd still like to see it, reply with a day and time that suits you and I'll rebook it.
Ciao Marcus, oggi alle 11:15 non ti abbiamo trovato a 30 Sable Road. Nessun problema, capita. Se vuoi ancora vederla, rispondi con un giorno e un'ora che ti vanno bene e la riprenoto.
More ways to say it (1)

Phone call

Opening · Apertura
Hi Marcus, it's Alex from the lettings team, about 30 Sable Road.
Ciao Marcus, sono Alex del team lettings, per 30 Sable Road.
The point · Il punto
We missed you today at 11:15. I just wanted to check you're okay, and whether you'd still like to see the property.
Oggi alle 11:15 non ti abbiamo trovato. Volevo solo sapere se va tutto bene, e se vuoi ancora vedere la casa.
If they say... · Se dice...
They forgot or had an emergency. (Se n'è dimenticato o ha avuto un'emergenza.)
No problem at all. Shall we find another time? What works for you this week?
Nessun problema. Troviamo un altro orario? Cosa ti va bene questa settimana?
They are no longer interested. (Non è più interessato.)
Thanks for letting me know, I'll close the request. If you change your mind, we're here.
Grazie per avermelo detto, chiudo la richiesta. Se cambi idea, siamo qui.
Voicemail · Segreteria
Hi Marcus, Alex from the lettings team. We missed you at 30 Sable Road today. If you'd like to rebook, just text me a day and time. Thanks.
Ciao Marcus, Alex del team lettings. Oggi non ti abbiamo trovato a 30 Sable Road. Se vuoi riprenotare, scrivimi un giorno e un'ora. Grazie.
Closing · Chiusura
Great, I'll text you the new slot. Bye.
Ottimo, ti mando il nuovo orario per messaggio. Ciao.

One click logs the call as made, nothing decided. Did they answer, on the phone or later? Use “Marcus answered? Record it here” below.

No answer needed from Marcus: sending it, or logging the call, ticks this step.

People for this decision

RenterMarcus Hughes
07700 965571 · prefers phone
AgentTom Ferreira
07700 900104 · 1/7
Opens the doorCopper Lane building manager
020 7946 0410
Show full details
Renter prefersPhone

Correct Marcus's name, number or channel

LandlordDev Costa
Operational ownerAlex Morgan
RequestedSat 29 Aug, 01:09 via web

Access

TypeBuilding manager or concierge
ContactCopper Lane building manager
020 7946 0410
HowSign in at the concierge desk, bring ID.
VerifiedSat 29 Aug, 03:49
Details last confirmed25 days ago
Why this agent Tom Ferreira, 9 min from home in Brixton

Tom Ferreira is the closest available agent (0.9 km from home in Brixton, about 9 min), inside the requested window (11:15 to 13:15), daily load stays within limit (2/7). Day plan optimised together: 155 min of travel across the team, 12 min less than planning one request at a time.

Not selected (9)
  • Sarah Okonkwo: possible, but adds 49 min of travel instead of 0
  • James Whitfield: possible, but adds 90 min of travel instead of 0
  • Aisha Rahman: possible, but adds 92 min of travel instead of 0
  • Mei Lin Chen: possible, but adds 31 min of travel instead of 0
  • Daniel Boateng: possible, but adds 72 min of travel instead of 0
  • Hannah Lindqvist: possible, but adds 93 min of travel instead of 0
  • Omar Haddad: possible, but adds 27 min of travel instead of 0
  • Chloe Marchetti: possible, but adds 31 min of travel instead of 0
  • Ravi Sharma: possible, but adds 31 min of travel instead of 0

Timeline

  1. Renter did not show
    waited 12 minutes, renter did not turn up
    Wed 2 Sept, 11:34 · Tom Ferreira
  2. Call to Marcus Hughes
    Called the renter from outside the property, no answer, left a voicemail.
    Wed 2 Sept, 11:30 · Tom Ferreira
  3. Viewing started by Tom Ferreira
    Wed 2 Sept, 11:22 · Tom Ferreira
  4. Reminder sent to Marcus Hughes by SMS
    "Reminder: your viewing at 30 Sable Road is today at 11:15." (automatic)
    Wed 2 Sept, 09:15 · FieldFlow
  5. Access verified by Alex Morgan
    Copper Lane building manager confirmed access (phone)
    Sat 29 Aug, 03:49 · Alex Morgan
  6. Copper Lane building manager replied by Phone
    "Yes, that works."
    Sat 29 Aug, 03:47 · Copper Lane building manager
  7. Access check sent to Copper Lane building manager by Phone
    "We need access to 30 Sable Road on 11:15 for a 25 minute viewing. Can you confirm?"
    Sat 29 Aug, 02:04 · Alex Morgan
  8. Confirmation sent to Tom Ferreira by WhatsApp
    "Confirmed: 30 Sable Road, 11:15, renter Marcus Hughes." (automatic)
    Sat 29 Aug, 01:55 · FieldFlow
  9. Confirmation sent to Marcus Hughes by Phone
    "Hi Marcus, your viewing at 30 Sable Road is confirmed for 11:15. Tom Ferreira will meet you there." (automatic)
    Sat 29 Aug, 01:55 · FieldFlow
  10. Told the agent and the renter
    Tom Ferreira, Wed 2 Sept at 11:15. They know, they have not said yes yet. From here on, changes have a real cost.
    Sat 29 Aug, 01:54 · Alex Morgan
  11. Access check due Mon 31 Aug 11:15
    b2b building manager, 48 h before the viewing
    Sat 29 Aug, 01:15 · FieldFlow
  12. Planned with Tom Ferreira for Wed 2 Sept at 11:15
    Tom Ferreira is the closest available agent (0.9 km from home in Brixton, about 9 min), inside the requested window (11:15 to 13:15), daily load stays within limit (2/7). Day plan optimised together: 155 min of travel across the team, 12 min less than planning one request at a time.
    Sat 29 Aug, 01:15 · FieldFlow
  13. Viewing requested by Marcus Hughes
    Wed 2 Sept, between 11:15 and 13:15, 25 min, standard priority, via web
    Sat 29 Aug, 01:09 · FieldFlow

Back