FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Wed 2 Sept · 16:45 to 17:10

Flat 5, 137 Windmill Row

SW4 5RM · Clapham · 2 bed · £1700 pcm

Renter did not showin progress
Attention

Renter did not show

Theo Novak did not turn up (Wed 2 Sept 16:59).

What it means: A short message now keeps them warm and gives them a way to rebook.

Next step
Send Theo a follow-up
Follow up after a no-showRicontattare dopo una mancata presentazioneto Theo Novakwhatsapp first

Il renter non si è presentato. Gentile, senza rimproveri, una porta aperta per riprenotare.

Message (WhatsApp, SMS)

Hi Theo, we missed you at Flat 5, 137 Windmill Row today at 16:45. No worries, these things happen. If you'd still like to see it, reply with a day and time that suits you and I'll rebook it.
Ciao Theo, oggi alle 16:45 non ti abbiamo trovato a Flat 5, 137 Windmill Row. Nessun problema, capita. Se vuoi ancora vederla, rispondi con un giorno e un'ora che ti vanno bene e la riprenoto.
More ways to say it (1)

Phone call

Opening · Apertura
Hi Theo, it's Alex from the lettings team, about Flat 5, 137 Windmill Row.
Ciao Theo, sono Alex del team lettings, per Flat 5, 137 Windmill Row.
The point · Il punto
We missed you today at 16:45. I just wanted to check you're okay, and whether you'd still like to see the property.
Oggi alle 16:45 non ti abbiamo trovato. Volevo solo sapere se va tutto bene, e se vuoi ancora vedere la casa.
If they say... · Se dice...
They forgot or had an emergency. (Se n'è dimenticato o ha avuto un'emergenza.)
No problem at all. Shall we find another time? What works for you this week?
Nessun problema. Troviamo un altro orario? Cosa ti va bene questa settimana?
They are no longer interested. (Non è più interessato.)
Thanks for letting me know, I'll close the request. If you change your mind, we're here.
Grazie per avermelo detto, chiudo la richiesta. Se cambi idea, siamo qui.
Voicemail · Segreteria
Hi Theo, Alex from the lettings team. We missed you at Flat 5, 137 Windmill Row today. If you'd like to rebook, just text me a day and time. Thanks.
Ciao Theo, Alex del team lettings. Oggi non ti abbiamo trovato a Flat 5, 137 Windmill Row. Se vuoi riprenotare, scrivimi un giorno e un'ora. Grazie.
Closing · Chiusura
Great, I'll text you the new slot. Bye.
Ottimo, ti mando il nuovo orario per messaggio. Ciao.

One click logs the call as made, nothing decided. Did they answer, on the phone or later? Use “Theo answered? Record it here” below.

No answer needed from Theo: sending it, or logging the call, ticks this step.

People for this decision

RenterTheo Novak
07700 922715 · prefers whatsapp
AgentOmar Haddad
07700 900108 · 1/7
Opens the doorChloe Lindqvist
07700 941223
Show full details
Renter prefersWhatsApp

Correct Theo's name, number or channel

LandlordChloe Lindqvist
Operational ownerAlex Morgan
RequestedSun 30 Aug, 16:33 via phone

Access

TypeOwner or tenant opens
ContactChloe Lindqvist
07700 941223
HowOwner opens in person, ring the bell twice.
VerifiedSun 30 Aug, 19:48
Details last confirmed12 days ago
Why this agent Omar Haddad, 9 min from 60 Mortlake Drive

Omar Haddad is the closest available agent (1 km from 60 Mortlake Drive, about 9 min), inside the requested window (16:45 to 18:45), daily load stays within limit (2/7). Day plan optimised together: 155 min of travel across the team, 12 min less than planning one request at a time.

Not selected (9)
  • Sarah Okonkwo: after the end of the shift
  • James Whitfield: after the end of the shift
  • Aisha Rahman: possible, but adds 50 min of travel instead of 9
  • Tom Ferreira: possible, but adds 15 min of travel instead of 9
  • Mei Lin Chen: possible, but adds 32 min of travel instead of 9
  • Daniel Boateng: possible, but adds 48 min of travel instead of 9
  • Hannah Lindqvist: after the end of the shift
  • Chloe Marchetti: possible, but adds 32 min of travel instead of 9
  • Ravi Sharma: possible, but adds 32 min of travel instead of 9

Timeline

  1. Renter did not show
    waited 12 minutes, renter did not turn up
    Wed 2 Sept, 16:59 · Omar Haddad
  2. Call to Theo Novak
    Called the renter from outside the property, no answer, left a voicemail.
    Wed 2 Sept, 16:55 · Omar Haddad
  3. Viewing started by Omar Haddad
    Key confirmed in hand.
    Wed 2 Sept, 16:47 · Omar Haddad
  4. Reminder sent to Theo Novak by SMS
    "Reminder: your viewing at Flat 5, 137 Windmill Row is today at 16:45." (automatic)
    Wed 2 Sept, 14:45 · FieldFlow
  5. Access verified by Alex Morgan
    Chloe Lindqvist confirmed access (email)
    Sun 30 Aug, 19:48 · Alex Morgan
  6. Chloe Lindqvist replied by Email
    "Confirmed, I will be there."
    Sun 30 Aug, 19:46 · Chloe Lindqvist
  7. Access check sent to Chloe Lindqvist by Email
    "We need access to Flat 5, 137 Windmill Row on 16:45 for a 25 minute viewing. Can you confirm?"
    Sun 30 Aug, 18:25 · Alex Morgan
  8. Confirmation sent to Omar Haddad by WhatsApp
    "Confirmed: Flat 5, 137 Windmill Row, 16:45, renter Theo Novak." (automatic)
    Sun 30 Aug, 17:57 · FieldFlow
  9. Confirmation sent to Theo Novak by WhatsApp
    "Hi Theo, your viewing at Flat 5, 137 Windmill Row is confirmed for 16:45. Omar Haddad will meet you there." (automatic)
    Sun 30 Aug, 17:57 · FieldFlow
  10. Told the agent and the renter
    Omar Haddad, Wed 2 Sept at 16:45. They know, they have not said yes yet. From here on, changes have a real cost.
    Sun 30 Aug, 17:56 · Alex Morgan
  11. Access check due Tue 1 Sept 16:45
    b2c occupier, 24 h before the viewing
    Sun 30 Aug, 17:02 · FieldFlow
  12. Planned with Omar Haddad for Wed 2 Sept at 16:45
    Omar Haddad is the closest available agent (1 km from 60 Mortlake Drive, about 9 min), inside the requested window (16:45 to 18:45), daily load stays within limit (2/7). Day plan optimised together: 155 min of travel across the team, 12 min less than planning one request at a time.
    Sun 30 Aug, 17:02 · FieldFlow
  13. Viewing requested by Theo Novak
    Wed 2 Sept, between 16:45 and 18:45, 25 min, standard priority, via phone
    Sun 30 Aug, 16:33 · Alex Morgan

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