FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Wed 2 Sept · 09:15 to 09:35

Flat 3, 118 Merrick Street

SE1 5TB · Southwark · 2 bed · £3000 pcm

Renter did not showin progress
Closed

Renter did not show

Freya Sharma did not turn up (Wed 2 Sept 09:30).

Closed. Nothing to do.Back to Now

People for this decision

RenterFreya Sharma
07700 998466 · prefers whatsapp
AgentSarah Okonkwo
07700 900101 · 3/7
Show full details
Renter prefersWhatsApp

Correct Freya's name, number or channel

LandlordBen Novak
Operational ownerAlex Morgan
RequestedTue 1 Sept, 01:55 via sales

Access

TypeLockbox with code
HowLockbox on the railing, left of the door.
Codehidden
VerifiedWed 2 Sept, 04:31
Details last confirmed8 days ago
Why this agent Sarah Okonkwo, 11 min from home in Southwark

Sarah Okonkwo is the closest available agent (1.6 km from home in Southwark, about 11 min), inside the requested window (09:15 to 11:15), daily load stays within limit (4/7). Day plan optimised together: 155 min of travel across the team, 12 min less than planning one request at a time.

Not selected (9)
  • James Whitfield: possible, but adds 72 min of travel instead of 6
  • Aisha Rahman: possible, but adds 48 min of travel instead of 6
  • Tom Ferreira: possible, but adds 48 min of travel instead of 6
  • Mei Lin Chen: possible, but adds 12 min of travel instead of 6
  • Daniel Boateng: outside the renter's window or the property's access window
  • Hannah Lindqvist: possible, but adds 56 min of travel instead of 6
  • Omar Haddad: possible, but adds 54 min of travel instead of 6
  • Chloe Marchetti: possible, but adds 12 min of travel instead of 6
  • Ravi Sharma: possible, but adds 12 min of travel instead of 6

Timeline

  1. Renter did not show
    waited 12 minutes, renter did not turn up
    Wed 2 Sept, 09:30 · Sarah Okonkwo
  2. Call to Freya Sharma
    Called the renter from outside the property, no answer, left a voicemail.
    Wed 2 Sept, 09:26 · Sarah Okonkwo
  3. Viewing started by Sarah Okonkwo
    Key confirmed in hand.
    Wed 2 Sept, 09:18 · Sarah Okonkwo
  4. Reminder sent to Freya Sharma by SMS
    "Reminder: your viewing at Flat 3, 118 Merrick Street is today at 09:15." (automatic)
    Wed 2 Sept, 07:15 · FieldFlow
  5. Access verified by Alex Morgan
    code checked with the landlord (in person)
    Wed 2 Sept, 04:31 · Alex Morgan
  6. Confirmation sent to Sarah Okonkwo by WhatsApp
    "Confirmed: Flat 3, 118 Merrick Street, 09:15, renter Freya Sharma." (automatic)
    Tue 1 Sept, 02:53 · FieldFlow
  7. Confirmation sent to Freya Sharma by WhatsApp
    "Hi Freya, your viewing at Flat 3, 118 Merrick Street is confirmed for 09:15. Sarah Okonkwo will meet you there." (automatic)
    Tue 1 Sept, 02:53 · FieldFlow
  8. Told the agent and the renter
    Sarah Okonkwo, Wed 2 Sept at 09:15. They know, they have not said yes yet. From here on, changes have a real cost.
    Tue 1 Sept, 02:52 · Alex Morgan
  9. Access check due Wed 2 Sept 05:15
    lockbox, 4 h before the viewing
    Tue 1 Sept, 02:04 · FieldFlow
  10. Planned with Sarah Okonkwo for Wed 2 Sept at 09:15
    Sarah Okonkwo is the closest available agent (1.6 km from home in Southwark, about 11 min), inside the requested window (09:15 to 11:15), daily load stays within limit (4/7). Day plan optimised together: 155 min of travel across the team, 12 min less than planning one request at a time.
    Tue 1 Sept, 02:04 · FieldFlow
  11. Viewing requested by Freya Sharma
    Wed 2 Sept, between 09:15 and 11:15, 20 min, standard priority, via sales
    Tue 1 Sept, 01:55 · Alex Morgan

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