Viewing as Alex Morgan, Operations Coordinator

Wed 2 Sept · 15:00 to 15:30

Flat 201, Meridian Wharf, 2 Anchor Street

SE10 9QT · Greenwich · 2 bed · £2200 pcm

Renter did not showin progress

Attention

Renter did not show

Ben Patel did not turn up (Wed 2 Sept 15:09).

What it means: A short message now keeps them warm and gives them a way to rebook.

Next step

Send Ben a follow-up

Follow up after a no-showRicontattare dopo una mancata presentazioneto Ben Patelwhatsapp first

Il renter non si è presentato. Gentile, senza rimproveri, una porta aperta per riprenotare.

Message (WhatsApp, SMS)

Hi Ben, we missed you at Flat 201, Meridian Wharf, 2 Anchor Street today at 15:00. No worries, these things happen. If you'd still like to see it, reply with a day and time that suits you and I'll rebook it.

Ciao Ben, oggi alle 15:00 non ti abbiamo trovato a Flat 201, Meridian Wharf, 2 Anchor Street. Nessun problema, capita. Se vuoi ancora vederla, rispondi con un giorno e un'ora che ti vanno bene e la riprenoto.

More ways to say it (1)

Phone call

Opening · Apertura

Hi Ben, it's Alex from the lettings team, about Flat 201, Meridian Wharf, 2 Anchor Street.

Ciao Ben, sono Alex del team lettings, per Flat 201, Meridian Wharf, 2 Anchor Street.

The point · Il punto

We missed you today at 15:00. I just wanted to check you're okay, and whether you'd still like to see the property.

Oggi alle 15:00 non ti abbiamo trovato. Volevo solo sapere se va tutto bene, e se vuoi ancora vedere la casa.

If they say... · Se dice...

They forgot or had an emergency. (Se n'è dimenticato o ha avuto un'emergenza.)

No problem at all. Shall we find another time? What works for you this week?

Nessun problema. Troviamo un altro orario? Cosa ti va bene questa settimana?

They are no longer interested. (Non è più interessato.)

Thanks for letting me know, I'll close the request. If you change your mind, we're here.

Grazie per avermelo detto, chiudo la richiesta. Se cambi idea, siamo qui.

Voicemail · Segreteria

Hi Ben, Alex from the lettings team. We missed you at Flat 201, Meridian Wharf, 2 Anchor Street today. If you'd like to rebook, just text me a day and time. Thanks.

Ciao Ben, Alex del team lettings. Oggi non ti abbiamo trovato a Flat 201, Meridian Wharf, 2 Anchor Street. Se vuoi riprenotare, scrivimi un giorno e un'ora. Grazie.

Closing · Chiusura

Great, I'll text you the new slot. Bye.

Ottimo, ti mando il nuovo orario per messaggio. Ciao.

One click logs the call as made, nothing decided. Did they answer, on the phone or later? Use “Ben answered? Record it here” below.

No answer needed from Ben: sending it, or logging the call, ticks this step.

People for this decision

RenterBen Patel

07700 950500 · prefers sms

AgentDaniel Boateng

07700 900106 · 3/6

Opens the doorMeridian Wharf concierge

020 7946 0400

Show full details

Renter prefersSMS

Correct Ben's name, number or channel

LandlordPriya Haddad

Operational ownerAlex Morgan

RequestedSun 30 Aug, 22:57 via web

Access

TypeBuilding manager or concierge

ContactMeridian Wharf concierge

020 7946 0400

HowConcierge desk on the left. Sign the visitor book.

Details last confirmed20 days ago

Why this agent Daniel Boateng, 0 min from Flat 101, Meridian Wharf, 2 Anchor Street

Daniel Boateng is the closest available agent (already at Flat 101, Meridian Wharf, 2 Anchor Street), inside the requested window (15:00 to 17:00), daily load stays within limit (4/6). Day plan optimised together: 155 min of travel across the team, 12 min less than planning one request at a time.

Not selected (9)

Sarah Okonkwo: possible, but adds 56 min of travel instead of 0
James Whitfield: outside the renter's window or the property's access window
Aisha Rahman: possible, but adds 40 min of travel instead of 0
Tom Ferreira: possible, but adds 41 min of travel instead of 0
Mei Lin Chen: possible, but adds 36 min of travel instead of 0
Hannah Lindqvist: possible, but adds 93 min of travel instead of 0
Omar Haddad: possible, but adds 92 min of travel instead of 0
Chloe Marchetti: possible, but adds 36 min of travel instead of 0
Ravi Sharma: possible, but adds 36 min of travel instead of 0

Timeline

Renter did not show
waited 12 minutes, renter did not turn up
Wed 2 Sept, 15:09 · Daniel Boateng
Call to Ben Patel
Called the renter from outside the property, no answer, left a voicemail.
Wed 2 Sept, 15:05 · Daniel Boateng
Viewing started by Daniel Boateng
Key confirmed in hand.
Wed 2 Sept, 14:57 · Daniel Boateng
Reminder sent to Ben Patel by SMS
"Reminder: your viewing at Flat 201, Meridian Wharf, 2 Anchor Street is today at 15:00." (automatic)
Wed 2 Sept, 13:00 · FieldFlow
Access check sent to Meridian Wharf concierge by Email
"We need access to Flat 201, Meridian Wharf, 2 Anchor Street on 15:00 for a 30 minute viewing. Can you confirm?"
Mon 31 Aug, 00:06 · Alex Morgan
Confirmation sent to Daniel Boateng by WhatsApp
"Confirmed: Flat 201, Meridian Wharf, 2 Anchor Street, 15:00, renter Ben Patel." (automatic)
Sun 30 Aug, 23:53 · FieldFlow
Confirmation sent to Ben Patel by SMS
"Hi Ben, your viewing at Flat 201, Meridian Wharf, 2 Anchor Street is confirmed for 15:00. Daniel Boateng will meet you there." (automatic)
Sun 30 Aug, 23:53 · FieldFlow
Told the agent and the renter
Daniel Boateng, Wed 2 Sept at 15:00. They know, they have not said yes yet. From here on, changes have a real cost.
Sun 30 Aug, 23:52 · Alex Morgan
Access check due Mon 31 Aug 15:00
b2b building manager, 48 h before the viewing
Sun 30 Aug, 23:30 · FieldFlow
Planned with Daniel Boateng for Wed 2 Sept at 15:00
Daniel Boateng is the closest available agent (already at Flat 101, Meridian Wharf, 2 Anchor Street), inside the requested window (15:00 to 17:00), daily load stays within limit (4/6). Day plan optimised together: 155 min of travel across the team, 12 min less than planning one request at a time.
Sun 30 Aug, 23:30 · FieldFlow
Viewing requested by Ben Patel
Wed 2 Sept, between 15:00 and 17:00, 30 min, standard priority, via web, earlier if possible
Sun 30 Aug, 22:57 · FieldFlow

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