FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Thu 3 Sept · 11:00 to 11:30

Flat 401, Meridian Wharf, 2 Anchor Street

SE10 9QT · Greenwich · 2 bed · £2500 pcm

Everyone toldcommunicatedrenter said yesagent said OKAccess verified
Ready

Viewing ready

Everyone told, the renter said yes, the agent said OK, access verified. 11:00 with Daniel Boateng, in 20 min.

What it means: Everyone is confirmed and access is sorted. Reminder not sent yet, the words are ready: a courtesy, not a condition.

Ready checklist3 of 4 ticked
No further action required.

People for this decision

RenterSofia Nakamura
07700 922017 · prefers sms
AgentDaniel Boateng
07700 900106 · 6/6
Opens the doorMeridian Wharf concierge
020 7946 0400
Show full details
Renter prefersSMS

Correct Sofia's name, number or channel

LandlordPriya Haddad
Operational ownerAlex Morgan
RequestedTue 1 Sept, 12:03 via web

Access

TypeBuilding manager or concierge
ContactMeridian Wharf concierge
020 7946 0400
HowConcierge desk on the left. Sign the visitor book.
Check dueTue 1 Sept, 12:23 (2 d ago)
VerifiedTue 1 Sept, 13:20
Details last confirmed12 days ago
Why this agent Daniel Boateng, 11 min from home in Greenwich

Daniel Boateng is the closest available agent (1.4 km from home in Greenwich, about 11 min), inside the requested window (11:00 to 13:00), daily load stays within limit (5/6). Day plan optimised together: 150 min of travel across the team, 11 min less than planning one request at a time.

Not selected (9)
  • Sarah Okonkwo: at daily limit (7/7 viewings)
  • James Whitfield: possible, but adds 65 min of travel instead of 0
  • Aisha Rahman: possible, but adds 79 min of travel instead of 0
  • Tom Ferreira: possible, but adds 79 min of travel instead of 0
  • Mei Lin Chen: possible, but adds 36 min of travel instead of 0
  • Hannah Lindqvist: possible, but adds 87 min of travel instead of 0
  • Omar Haddad: outside the renter's window or the property's access window
  • Chloe Marchetti: possible, but adds 36 min of travel instead of 0
  • Ravi Sharma: possible, but adds 36 min of travel instead of 0
More you can do heresomething happened, someone got in touch, change the plan
Something happened
Renter cancelled

Closes this viewing as cancelled and offers the freed slot to a request from the waiting list.

Renter running late

Shifts the rest of the agent's day by the delay. Anything pushed past a renter's window becomes a proposal for you.

Agent running late

Shifts the rest of the agent's day by the delay. Anything pushed past a renter's window becomes a proposal for you.

Agent called in sick

Takes the agent off every viewing of theirs today and proposes the least bad way out, one recommended of three. The path then asks the covering agent before you decide.

Access check failed

Parks this viewing on the waiting list as a proposal and lists who to call. If people were told, nothing moves until you confirm.

Access provider not available

Parks this viewing on the waiting list as a proposal and lists who to call. If people were told, nothing moves until you confirm.

Someone got in touch
Record Sofia's response (renter)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Sofia's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Daniel's response (agent)

Goes on the timeline as Daniel's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Meridian Wharf concierge's response (access)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Meridian Wharf concierge's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Priya's response (landlord)

Goes on the timeline as Priya's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

A call counts too: pick Phone as the channel, the call goes on the timeline as a call.

Change the plan
Move to another agent or time

People were told about the current slot: the new one needs telling again.

Send a free message

Sofia prefers SMS.

Lock this assignment

The engine leaves it alone from then on. Re-plans list it as yours to decide.

Close it
All the words ready for this viewing (1)
Send a reminder before the viewingMandare un promemoria prima della visitato Sofia Nakamurasms first

La visita è tra poche ore e il renter non ha ricevuto un promemoria.

Message (WhatsApp, SMS)

Reminder: your viewing at Flat 401, Meridian Wharf, 2 Anchor Street is today at 11:00. Daniel Boateng will meet you at the door. See you there! If you can't make it, please let me know.
Promemoria: la tua visita a Flat 401, Meridian Wharf, 2 Anchor Street è oggi alle 11:00. Daniel Boateng ti aspetterà alla porta. A dopo! Se non puoi venire, per favore dimmelo.

Timeline

  1. Daniel Boateng said OK, they have the viewing
    whatsapp: She confirm
    Thu 3 Sept, 10:40 · Alex Morgan
  2. Told the agent
    Daniel Boateng, at 11:00. They know, they have not said yes yet. From here on, changes have a real cost.
    Thu 3 Sept, 10:40 · Alex Morgan
  3. Daniel Boateng replied by WhatsApp
    "She confirm"
    Thu 3 Sept, 10:40 · Alex Morgan
  4. Sofia Nakamura said yes to the slot
    whatsapp: She confirm
    Thu 3 Sept, 10:40 · Alex Morgan
  5. Told the renter
    Daniel Boateng, at 11:00. They know, they have not said yes yet. From here on, changes have a real cost.
    Thu 3 Sept, 10:40 · Alex Morgan
  6. Sofia Nakamura replied by WhatsApp
    "She confirm"
    Thu 3 Sept, 10:40 · Alex Morgan
  7. Other sent to Daniel Boateng by WhatsApp
    "Hi Daniel, quick one: Flat 401, Meridian Wharf, 2 Anchor Street, Thu 3 Sept at 11:00, with Sofia Nakamura is on your list. Can you reply OK so I know you've seen it? Shout if it overlaps with anything."
    Thu 3 Sept, 10:40 · Alex Morgan
  8. Other sent to Sofia Nakamura by WhatsApp
    "Hi Sofia, it's Alex from the lettings team. Just checking you got our message: your viewing at Flat 401, Meridian Wharf, 2 Anchor Street is on Thu 3 Sept at 11:00 with Daniel Boateng. Could you reply with a quick yes so Daniel knows you're coming? If the time doesn't work, tell me and we'll find another."
    Thu 3 Sept, 10:40 · Alex Morgan
  9. Access verified by Alex Morgan
    Meridian Wharf concierge confirmed access (email)
    Tue 1 Sept, 13:20 · Alex Morgan
  10. Meridian Wharf concierge replied by Email
    "Confirmed, I will be there."
    Tue 1 Sept, 13:18 · Meridian Wharf concierge
  11. Access check sent to Meridian Wharf concierge by Email
    "We need access to Flat 401, Meridian Wharf, 2 Anchor Street on 11:00 for a 30 minute viewing. Can you confirm?"
    Tue 1 Sept, 12:58 · Alex Morgan
  12. Confirmation sent to Daniel Boateng by WhatsApp
    "Confirmed: Flat 401, Meridian Wharf, 2 Anchor Street, 11:00, renter Sofia Nakamura." (automatic)
    Tue 1 Sept, 12:46 · FieldFlow
  13. Confirmation sent to Sofia Nakamura by SMS
    "Hi Sofia, your viewing at Flat 401, Meridian Wharf, 2 Anchor Street is confirmed for 11:00. Daniel Boateng will meet you there." (automatic)
    Tue 1 Sept, 12:46 · FieldFlow
  14. Told the agent and the renter
    Daniel Boateng, Thu 3 Sept at 11:00. They know, they have not said yes yet. From here on, changes have a real cost.
    Tue 1 Sept, 12:45 · Alex Morgan
  15. Access check due now, the lead time is already past
    b2b building manager, 48 h before the viewing
    Tue 1 Sept, 12:23 · FieldFlow
  16. Planned with Daniel Boateng for Thu 3 Sept at 11:00
    Daniel Boateng is the closest available agent (1.4 km from home in Greenwich, about 11 min), inside the requested window (11:00 to 13:00), daily load stays within limit (5/6). Day plan optimised together: 150 min of travel across the team, 11 min less than planning one request at a time.
    Tue 1 Sept, 12:23 · FieldFlow
  17. Viewing requested by Sofia Nakamura
    Thu 3 Sept, between 11:00 and 13:00, 30 min, standard priority, via web
    Tue 1 Sept, 12:03 · FieldFlow

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