Viewing as Alex Morgan, Operations Coordinator

Thu 3 Sept · 11:14 to 11:44

Flat 2, 79 Merrick Street

SE1 4QB · Southwark · 3 bed · £2800 pcm

Everyone toldcommunicatedwaiting for the renter to say yeswaiting for the agent's OKAccess check overdue

Blocked

Access check overdue

Access has not been confirmed. The check was due 23 h ago, Nadia was asked and has not answered.

Access:: Owner or tenant opens
Opens the door:: Nadia Dubois, 07700 913464
Viewing:: 11:14, in 34 min, Sarah Okonkwo (agent)

What it means: Renter and agent have been told. Without access, Sarah travels for nothing.

Escalated. Access still not confirmed close to the viewing. Owner Alex Morgan, due 11:10 (in 30 min). It closes by itself when the step below is done.

Ready checklist1 of 4 ticked

Access check overdue: what to do, in order1 of 4 done

Asked Nadia Dubois 2 d agoSent when you told renter and agent.
Done, open again
Chase access before it costs the viewingSollecitare l'accesso prima che la visita saltito Nadia Duboisphone first
La verifica dell'accesso è scaduta o fallita e la visita è vicina. Telefono prima di tutto.
Phone call
Opening · Apertura
Hi Nadia, it's Alex from the lettings team. Sorry to chase you, this is about Flat 2, 79 Merrick Street today.
Ciao Nadia, sono Alex del team lettings. Scusa se ti sollecito, si tratta di Flat 2, 79 Merrick Street oggi.
The point · Il punto
We have a viewing at 11:14 and I need to be sure our agent Sarah Okonkwo can get in. Is that okay?
Abbiamo una visita alle 11:14 e devo essere sicuro che il nostro agente Sarah Okonkwo possa entrare. Va bene?
If they say... · Se dice...
Yes, fine. (Sì, va bene.)
Brilliant, thank you. Sarah will be there at 11:14.
Ottimo, grazie. Sarah sarà lì alle 11:14.
No, not today. (No, oggi no.)
Understood, thanks for telling me. I'll move the viewing and let the renter know. Which day this week would work?
Capito, grazie per avermelo detto. Sposto la visita e avviso il renter. Quale giorno di questa settimana andrebbe bene?
They are annoyed at being called. (È infastidito dalla chiamata.)
I'm sorry, I know it's short notice. I only want to avoid the renter and our agent turning up for nothing. It's a yes or no and I'll leave you alone.
Mi dispiace, so che è all'ultimo momento. Voglio solo evitare che il renter e il nostro agente arrivino per niente. È un sì o un no e non ti disturbo più.
Voicemail · Segreteria
Hi Nadia, Alex from the lettings team. The viewing at Flat 2, 79 Merrick Street is today at 11:14. Please text me YES if access is fine, or NO if not. Thank you.
Ciao Nadia, Alex del team lettings. La visita a Flat 2, 79 Merrick Street è oggi alle 11:14. Per favore scrivimi YES se l'accesso va bene, o NO se no. Grazie.
Closing · Chiusura
Thanks again, and sorry for the chase. Bye.
Grazie ancora, e scusa per il sollecito. Ciao.
One click logs the call as made, nothing decided. Did they answer, on the phone or later? Use “Nadia answered? Record it here” below.
More ways to say it (1)
Message (WhatsApp, SMS)
Hi Nadia, sorry to chase. The viewing at Flat 2, 79 Merrick Street is today at 11:14 and I haven't had a reply. Can you let our agent Sarah Okonkwo in? A quick YES or NO helps a lot. Thanks!
Ciao Nadia, scusa se insisto. La visita a Flat 2, 79 Merrick Street è oggi alle 11:14 e non ho avuto risposta. Puoi far entrare il nostro agente Sarah Okonkwo? Un rapido YES o NO aiuta molto. Grazie!
Nadia answered? Record it here
Who answered
How
And as a result
What Nadia said (required)
Only for a different day or time: the day and hours they can do
New day
From
To
Goes on the timeline as Nadia's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.
2
Chase Nadia Dubois, no answer yetThe check is overdue and nothing came back. A second message or a call now, before the agent leaves.
3
Log what Nadia saidWhen they answer: Access is confirmed, or Access failed.
4
Mark it: Access is fine, or Access failed

People for this decision

RenterLayla Ibrahim

07700 918772 · prefers email

AgentSarah Okonkwo

07700 900101 · 7/7

Opens the doorNadia Dubois

07700 913464

Show full details

Renter prefersEmail

Correct Layla's name, number or channel

LandlordNadia Dubois

Operational ownerAlex Morgan

RequestedTue 1 Sept, 04:05 via web

Access

TypeOwner or tenant opens

ContactNadia Dubois

07700 913464

HowOwner opens in person, ring the bell twice.

Check dueWed 2 Sept, 11:14 (23 h ago)

Details last confirmed23 days ago

Mark access now

Why this agent Sarah Okonkwo, 14 min from home in Southwark

Sarah Okonkwo is the closest available agent (2.4 km from home in Southwark, about 14 min), inside the requested window (10:45 to 12:45), daily load stays within limit (7/7). Day plan optimised together: 150 min of travel across the team, 11 min less than planning one request at a time.

Not selected (9)

James Whitfield: possible, but adds 43 min of travel instead of 12
Aisha Rahman: possible, but adds 54 min of travel instead of 12
Tom Ferreira: possible, but adds 58 min of travel instead of 12
Mei Lin Chen: possible, but adds 14 min of travel instead of 12
Daniel Boateng: outside the renter's window or the property's access window
Hannah Lindqvist: possible, but adds 46 min of travel instead of 12
Omar Haddad: outside the renter's window or the property's access window
Chloe Marchetti: possible, but adds 14 min of travel instead of 12
Ravi Sharma: possible, but adds 14 min of travel instead of 12

More you can do heresomething happened, someone got in touch, change the plan

Something happened

Renter cancelled

Renter running late

Agent running late

Agent called in sick

Access check failed

Access provider not available

Someone got in touch

Record Layla's response (renter)

Record Sarah's response (agent)

Record Nadia's response (access)

Record Nadia's response (landlord)

A call counts too: pick Phone as the channel, the call goes on the timeline as a call.

Change the plan

Move to another agent or time

Send a free message

Lock this assignment

Close it

All the words ready for this viewing (3)

Chase access before it costs the viewingSollecitare l'accesso prima che la visita saltito Nadia Duboisphone first

La verifica dell'accesso è scaduta o fallita e la visita è vicina. Telefono prima di tutto.

Message (WhatsApp, SMS)

Hi Nadia, sorry to chase. The viewing at Flat 2, 79 Merrick Street is today at 11:14 and I haven't had a reply. Can you let our agent Sarah Okonkwo in? A quick YES or NO helps a lot. Thanks!

Ciao Nadia, scusa se insisto. La visita a Flat 2, 79 Merrick Street è oggi alle 11:14 e non ho avuto risposta. Puoi far entrare il nostro agente Sarah Okonkwo? Un rapido YES o NO aiuta molto. Grazie!

Phone call

Opening · Apertura

Hi Nadia, it's Alex from the lettings team. Sorry to chase you, this is about Flat 2, 79 Merrick Street today.

Ciao Nadia, sono Alex del team lettings. Scusa se ti sollecito, si tratta di Flat 2, 79 Merrick Street oggi.

The point · Il punto

We have a viewing at 11:14 and I need to be sure our agent Sarah Okonkwo can get in. Is that okay?

Abbiamo una visita alle 11:14 e devo essere sicuro che il nostro agente Sarah Okonkwo possa entrare. Va bene?

If they say... · Se dice...

Yes, fine. (Sì, va bene.)

Brilliant, thank you. Sarah will be there at 11:14.

Ottimo, grazie. Sarah sarà lì alle 11:14.

No, not today. (No, oggi no.)

Understood, thanks for telling me. I'll move the viewing and let the renter know. Which day this week would work?

Capito, grazie per avermelo detto. Sposto la visita e avviso il renter. Quale giorno di questa settimana andrebbe bene?

They are annoyed at being called. (È infastidito dalla chiamata.)

I'm sorry, I know it's short notice. I only want to avoid the renter and our agent turning up for nothing. It's a yes or no and I'll leave you alone.

Mi dispiace, so che è all'ultimo momento. Voglio solo evitare che il renter e il nostro agente arrivino per niente. È un sì o un no e non ti disturbo più.

Voicemail · Segreteria

Hi Nadia, Alex from the lettings team. The viewing at Flat 2, 79 Merrick Street is today at 11:14. Please text me YES if access is fine, or NO if not. Thank you.

Ciao Nadia, Alex del team lettings. La visita a Flat 2, 79 Merrick Street è oggi alle 11:14. Per favore scrivimi YES se l'accesso va bene, o NO se no. Grazie.

Closing · Chiusura

Thanks again, and sorry for the chase. Bye.

Grazie ancora, e scusa per il sollecito. Ciao.

One click logs the call as made, nothing decided. Did they answer, on the phone or later? Use “Nadia answered? Record it here” below.

Ask the renter to confirm they are comingChiedere al renter di confermare che vieneto Layla Ibrahimwhatsapp first

Il renter è stato avvisato dell'orario ma non ha mai risposto. Un sì evita all'agente un viaggio a vuoto.

Message (WhatsApp, SMS)

Hi Layla, it's Alex from the lettings team. Just checking you got our message: your viewing at Flat 2, 79 Merrick Street is on Thu 3 Sept at 11:14 with Sarah Okonkwo. Could you reply with a quick yes so Sarah knows you're coming? If the time doesn't work, tell me and we'll find another.

Ciao Layla, sono Alex del team affitti. Volevo solo verificare che tu abbia ricevuto il nostro messaggio: la tua visita a Flat 2, 79 Merrick Street è Thu 3 Sept alle 11:14 con Sarah Okonkwo. Puoi rispondere con un sì veloce così Sarah sa che vieni? Se l'orario non va bene, dimmelo e ne troviamo un altro.

Email

Subject: Your viewing at Flat 2, 79 Merrick Street, Thu 3 Sept at 11:14: can you confirm?

Hi Layla, A quick check that you received our confirmation: your viewing at Flat 2, 79 Merrick Street is on Thu 3 Sept at 11:14, and Sarah Okonkwo will meet you there. Could you reply to confirm you are coming? If the time no longer works, let me know and we will find another one. Thanks, Alex

Ciao Layla, Una verifica veloce che tu abbia ricevuto la nostra conferma: la tua visita a Flat 2, 79 Merrick Street è Thu 3 Sept alle 11:14, e Sarah Okonkwo ti aspetterà lì. Puoi rispondere per confermare che vieni? Se l'orario non va più bene, dimmelo e ne troviamo un altro. Grazie, Alex

Phone call

Opening · Apertura

Hi Layla, it's Alex from the lettings team. Do you have a second?

Ciao Layla, sono Alex del team affitti. Hai un secondo?

The point · Il punto

I'm calling about your viewing at Flat 2, 79 Merrick Street on Thu 3 Sept at 11:14. We sent you the confirmation but haven't heard back. Are you still coming?

Ti chiamo per la visita a Flat 2, 79 Merrick Street Thu 3 Sept alle 11:14. Ti abbiamo mandato la conferma ma non abbiamo avuto risposta. Vieni ancora?

If they say... · Se dice...

Yes, I'm coming. (Sì, vengo.)

Perfect, thank you. Sarah Okonkwo will meet you at the door at 11:14. See you then.

Perfetto, grazie. Sarah Okonkwo ti aspetterà alla porta alle 11:14. A dopo.

I didn't get any message. (Non ho ricevuto nessun messaggio.)

Sorry about that. Which is best, WhatsApp or email? I'll send it again now. It's Thu 3 Sept at 11:14, Flat 2, 79 Merrick Street.

Scusa. Cosa preferisci, WhatsApp o email? Te lo rimando subito. È Thu 3 Sept alle 11:14, Flat 2, 79 Merrick Street.

The time doesn't work any more. (L'orario non va più bene.)

No problem. What day and time would suit you? I'll check who's free and come back to you today.

Nessun problema. Che giorno e orario ti andrebbero? Controllo chi è libero e ti richiamo oggi.

Voicemail · Segreteria

Hi Layla, Alex from the lettings team. Just checking you're still coming to Flat 2, 79 Merrick Street on Thu 3 Sept at 11:14. A quick text back would be great. Thanks.

Ciao Layla, sono Alex del team affitti. Volevo solo verificare che vieni ancora a Flat 2, 79 Merrick Street Thu 3 Sept alle 11:14. Un messaggio veloce sarebbe perfetto. Grazie.

Closing · Chiusura

Thanks, speak soon.

Grazie, a presto.

One click logs the call as made, nothing decided. Did they answer, on the phone or later? Use “Layla answered? Record it here” below.

Ask the agent to confirm they have itChiedere all'agente di confermare che l'ha presa in caricoto Sarah Okonkwowhatsapp first

L'agente ha ricevuto la visita sulla sua lista ma non ha risposto. Un OK dice che l'ha vista e che ci sarà.

Message (WhatsApp, SMS)

Hi Sarah, quick one: Flat 2, 79 Merrick Street, Thu 3 Sept at 11:14, with Layla Ibrahim is on your list. Can you reply OK so I know you've seen it? Shout if it overlaps with anything.

Ciao Sarah, una cosa veloce: Flat 2, 79 Merrick Street, Thu 3 Sept alle 11:14, con Layla Ibrahim è sulla tua lista. Mi rispondi OK così so che l'hai vista? Dimmi se si sovrappone a qualcosa.

Phone call

Opening · Apertura

Hi Sarah, it's Alex. Two seconds?

Ciao Sarah, sono Alex. Due secondi?

The point · Il punto

Flat 2, 79 Merrick Street, Thu 3 Sept at 11:14, with Layla Ibrahim is on your list. Are you good for it?

Flat 2, 79 Merrick Street, Thu 3 Sept alle 11:14, con Layla Ibrahim è sulla tua lista. Ci sei?

If they say... · Se dice...

Yes, all good. (Sì, tutto ok.)

Perfect, thanks. I'll mark it confirmed.

Perfetto, grazie. La segno come confermata.

It overlaps with something. (Si sovrappone a qualcosa.)

Okay, tell me what and I'll re-plan it now. Nothing moves until we've agreed.

Ok, dimmi cosa e la ripianifico adesso. Non si muove nulla finché non ci siamo messi d'accordo.

Voicemail · Segreteria

Hi Sarah, Alex here. Just checking you've seen Flat 2, 79 Merrick Street, Thu 3 Sept at 11:14, on your list. A quick OK by text is enough. Thanks.

Ciao Sarah, sono Alex. Volevo solo verificare che hai visto Flat 2, 79 Merrick Street, Thu 3 Sept alle 11:14, sulla tua lista. Basta un OK per messaggio. Grazie.

Closing · Chiusura

Thanks, speak later.

Grazie, a dopo.

One click logs the call as made, nothing decided. Did they answer, on the phone or later? Use “Sarah answered? Record it here” below.

Timeline

Escalated to Alex Morgan: Access still not confirmed close to the viewing
Flat 2, 79 Merrick Street starts in 34 min and access is overdue. Due 11:10.
Thu 3 Sept, 10:40 · FieldFlow
Reminder sent to Layla Ibrahim by SMS
"Reminder: your viewing at Flat 2, 79 Merrick Street is today at 11:14." (automatic)
Thu 3 Sept, 09:14 · FieldFlow
Access check sent to Nadia Dubois by Phone
"We need access to Flat 2, 79 Merrick Street on 11:14 for a 30 minute viewing. Can you confirm?"
Tue 1 Sept, 05:08 · Alex Morgan
Confirmation sent to Sarah Okonkwo by WhatsApp
"Confirmed: Flat 2, 79 Merrick Street, 11:14, renter Layla Ibrahim." (automatic)
Tue 1 Sept, 04:42 · FieldFlow
Confirmation sent to Layla Ibrahim by Email
"Hi Layla, your viewing at Flat 2, 79 Merrick Street is confirmed for 11:14. Sarah Okonkwo will meet you there." (automatic)
Tue 1 Sept, 04:42 · FieldFlow
Told the agent and the renter
Sarah Okonkwo, Thu 3 Sept at 11:14. They know, they have not said yes yet. From here on, changes have a real cost.
Tue 1 Sept, 04:41 · Alex Morgan
Access check due Wed 2 Sept 11:14
b2c occupier, 24 h before the viewing
Tue 1 Sept, 04:17 · FieldFlow
Planned with Sarah Okonkwo for Thu 3 Sept at 11:14
Sarah Okonkwo is the closest available agent (2.4 km from home in Southwark, about 14 min), inside the requested window (10:45 to 12:45), daily load stays within limit (7/7). Day plan optimised together: 150 min of travel across the team, 11 min less than planning one request at a time.
Tue 1 Sept, 04:17 · FieldFlow
Viewing requested by Layla Ibrahim
Thu 3 Sept, between 10:45 and 12:45, 30 min, standard priority, via web
Tue 1 Sept, 04:05 · FieldFlow

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