FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Thu 3 Sept · 14:53 to 15:23

55 Fenwick Row

N1 6AB · Islington · 2 bed · £2200 pcm

Planned, nobody told yetproposedHIGHAccess check due soon
Needs a decision

Bringing it forward needs your go ahead

Tariq Griffiths (renter, waiting): Moved from the waiting list to 14:46 with Hannah Lindqvist.

What it means: Tariq asked for an earlier slot if one came up. Yes gives them the slot and the next step is to tell them; no keeps the request where it is.

Confirmation required. The renter must agree to a new day or time, so FieldFlow proposes and waits.

The checklist starts once you decide on the proposal.

Re-plan proposal: what to do, in order0 of 1 done
  1. 1
    Decide: confirm, hold or reject the proposalBringing someone forward needs your go ahead, they will have to be told.
    Now
    • Tariq Griffiths (renter, waiting): from the waiting list to 14:46 with Hannah Lindqvist (agent)

    7 min extra travel · nobody to tell again

    Hold until: nothing moves, the proposal leaves the top of Now and comes back at 11:40, an hour from now. Change the time if you need longer.

    Why this plan
    Proposed change
    renter cancelled: 1 brought forward from the waiting list. Bringing someone forward from the waiting list needs your go ahead, since they will have to be told.
    Thu 3 Sept, 10:16
    pending
    Keep as many viewings as possible
    1 kept0 parked0 to inform again+7 min travel
    • 1 viewing kept on the day
    • nobody has to be told again
    • 7 min extra travel
    • 55 Fenwick Rowfrom the waiting listHannah Lindqvist 3/7 14:46nobody told yet
      brought forward from the waiting list: the freed slot at 14:15 opened room for it with Hannah Lindqvist

People for this decision

RenterTariq Griffiths
07700 914126 · prefers email
AgentHannah Lindqvist
07700 900107 · 3/7
Opens the doorCopper Lane building manager
020 7946 0410
Show full details
Renter prefersEmail

Correct Tariq's name, number or channel

LandlordTheo Mensah
Operational ownerAlex Morgan
RequestedWed 2 Sept, 16:56 via web

Access

TypeBuilding manager or concierge
ContactCopper Lane building manager
020 7946 0410
HowSign in at the concierge desk, bring ID.
Check dueThu 3 Sept, 10:40 (now)
Details last confirmed22 days ago
Mark access now
Why this agent Hannah Lindqvist, 14 min from 95 Tollbridge Street

Hannah Lindqvist is the closest available agent (0.5 km from 95 Tollbridge Street, about 14 min), inside the requested window (13:00 to 18:00), daily load stays within limit (3/7), HIGH priority, planned first.

Not selected (9)
  • Sarah Okonkwo: at daily limit (7/7 viewings)
  • Tom Ferreira: not available today
  • Aisha Rahman: possible, but adds 37 min of travel instead of 21
  • James Whitfield: possible, but adds 45 min of travel instead of 21
  • Chloe Marchetti: possible, but adds 48 min of travel instead of 21
  • Ravi Sharma: possible, but adds 48 min of travel instead of 21
  • Mei Lin Chen: possible, but adds 48 min of travel instead of 21
  • Omar Haddad: possible, but adds 58 min of travel instead of 21
  • Daniel Boateng: possible, but adds 75 min of travel instead of 21
More you can do heresomething happened, someone got in touch, change the plan
Something happened
Renter cancelled

Closes this viewing as cancelled and offers the freed slot to a request from the waiting list.

Renter running late

Shifts the rest of the agent's day by the delay. Anything pushed past a renter's window becomes a proposal for you.

Agent running late

Shifts the rest of the agent's day by the delay. Anything pushed past a renter's window becomes a proposal for you.

Agent called in sick

Takes the agent off every viewing of theirs today and proposes the least bad way out, one recommended of three. The path then asks the covering agent before you decide.

Access check failed

Parks this viewing on the waiting list as a proposal and lists who to call. If people were told, nothing moves until you confirm.

Access provider not available

Parks this viewing on the waiting list as a proposal and lists who to call. If people were told, nothing moves until you confirm.

Someone got in touch
Record Tariq's response (renter)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Tariq's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Hannah's response (agent)

Goes on the timeline as Hannah's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Copper Lane building manager's response (access)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Copper Lane building manager's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Theo's response (landlord)

Goes on the timeline as Theo's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

A call counts too: pick Phone as the channel, the call goes on the timeline as a call.

Change the plan
Move to another agent or time

Nobody is told until you press Tell renter and agent.

Send a free message

Tariq prefers Email.

Lock this assignment

The engine leaves it alone from then on. Re-plans list it as yours to decide.

Close it
All the words ready for this viewing (2)
Ask the agent if the new slot worksChiedere all'agente se il nuovo orario va beneto Hannah Lindqvistwhatsapp first

C'è una proposta di spostamento in attesa. Prima di confermarla, senti l'agente che dovrebbe farla.

Message (WhatsApp, SMS)

Hi Hannah, Tariq Griffiths asked to move 55 Fenwick Row to Thu 3 Sept at 14:46 (30 min). Can you do it? A quick YES or NO and I'll sort the rest. Thanks!
Ciao Hannah, Tariq Griffiths ha chiesto di spostare 55 Fenwick Row a Thu 3 Sept at 14:46 (30 min). Ce la fai? Un rapido SÌ o NO e sistemo il resto. Grazie!

Phone call

Opening · Apertura
Hi Hannah, it's Alex. Quick one about 55 Fenwick Row.
Ciao Hannah, sono Alex. Una cosa veloce su 55 Fenwick Row.
The point · Il punto
Tariq Griffiths would like Thu 3 Sept at 14:46 instead. Does that work for you?
Tariq Griffiths vorrebbe Thu 3 Sept at 14:46. Ti va bene?
If they say... · Se dice...
Yes, fine. (Sì, va bene.)
Great, I'll confirm it and text the renter. You'll get the details as usual.
Perfetto, confermo e scrivo al renter. Ricevi i dettagli come sempre.
No, I can't. (No, non posso.)
No problem, I'll find someone else or offer the renter another time. Thanks for telling me straight away.
Nessun problema, trovo qualcun altro o propongo al renter un altro orario. Grazie per avermelo detto subito.
They can, but a bit later or earlier. (Può, ma un po' più tardi o più presto.)
Tell me the time that works and I'll check it with the renter.
Dimmi l'orario che ti va e lo verifico con il renter.
Voicemail · Segreteria
Hi Hannah, Alex here. Tariq Griffiths asked to move 55 Fenwick Row to Thu 3 Sept at 14:46. Text me YES or NO when you can. Thanks.
Ciao Hannah, sono Alex. Tariq Griffiths ha chiesto di spostare 55 Fenwick Row a Thu 3 Sept at 14:46. Scrivimi SÌ o NO quando puoi. Grazie.
Closing · Chiusura
Thanks Hannah, speak soon.
Grazie Hannah, a presto.

One click logs the call as made, nothing decided. Did they answer, on the phone or later? Use “Hannah answered? Record it here” below.

Ask the building manager for accessChiedere l'accesso alla portineriato Copper Lane building manageremail first

La visita è pianificata e chi apre la porta non ha ancora confermato.

Message (WhatsApp, SMS)

Hi there, it's Alex from the lettings team. We'd like to show 55 Fenwick Row on Thu 3 Sept at 14:53, for about 30 minutes. Could you confirm the concierge can let our agent Hannah Lindqvist in at that time? Thank you!
Ciao there, sono Alex del team lettings. Vorremmo mostrare 55 Fenwick Row Thu 3 Sept alle 14:53, per circa 30 minuti. Puoi confermare che la portineria può far entrare il nostro agente Hannah Lindqvist a quell'ora? Grazie!

Email

Subject: Access request: 55 Fenwick Row, Thu 3 Sept at 14:53
Hi there, We have a viewing booked at 55 Fenwick Row on Thu 3 Sept at 14:53, lasting about 30 minutes. Our agent will be Hannah Lindqvist. Could you confirm that access is possible at that time? If a different time works better on that day, please let me know and I will move the viewing. Many thanks, Alex Lettings team
Ciao there, Abbiamo una visita fissata a 55 Fenwick Row Thu 3 Sept alle 14:53, durata circa 30 minuti. Il nostro agente sarà Hannah Lindqvist. Puoi confermare che l'accesso è possibile a quell'ora? Se quel giorno va meglio un altro orario, dimmelo e sposto la visita. Grazie mille, Alex Team lettings

Phone call

Opening · Apertura
Hi, is that there? It's Alex from the lettings team, about 55 Fenwick Row.
Ciao, parlo con there? Sono Alex del team lettings, per 55 Fenwick Row.
The point · Il punto
We have a viewing on Thu 3 Sept at 14:53, about 30 minutes. Could the concierge let our agent Hannah Lindqvist in at that time?
Abbiamo una visita Thu 3 Sept alle 14:53, circa 30 minuti. La portineria potrebbe far entrare il nostro agente Hannah Lindqvist a quell'ora?
If they say... · Se dice...
They are not available at that time. (Non è disponibile a quell'ora.)
I understand. Is there a time that day that works for you? Or, if easier, a spare key we could collect?
Capisco. C'è un orario quel giorno che ti va bene? Oppure, se è più semplice, una chiave di riserva che potremmo ritirare?
They say they need more notice. (Dice che serve più preavviso.)
Fair enough, sorry about that. How much notice do you need in future? I'll write it down so we never ask late again.
Giusto, mi scuso. Quanto preavviso ti serve in futuro? Lo annoto così non chiederemo più in ritardo.
They ask who the renter is. (Chiede chi è il renter.)
A prospective tenant who has been checked by our team. Our agent stays with them for the whole visit.
Un potenziale inquilino già verificato dal nostro team. Il nostro agente resta con lui per tutta la visita.
Voicemail · Segreteria
Hi there, it's Alex from the lettings team. We'd like to show 55 Fenwick Row on Thu 3 Sept at 14:53. Could you call or text me back to confirm access? Thank you.
Ciao there, sono Alex del team lettings. Vorremmo mostrare 55 Fenwick Row Thu 3 Sept alle 14:53. Puoi richiamarmi o scrivermi per confermare l'accesso? Grazie.
Closing · Chiusura
Perfect, thank you. I'll confirm the time with Hannah. Have a good day.
Perfetto, grazie. Confermo l'orario con Hannah. Buona giornata.

One click logs the call as made, nothing decided. Did they answer, on the phone or later? Use “Copper Lane building manager answered? Record it here” below.

Timeline

  1. Access check due now, the lead time is already past
    b2b building manager, 48 h before the viewing
    Thu 3 Sept, 10:40 · FieldFlow
  2. Planned with Hannah Lindqvist at 14:53
    Hannah Lindqvist is the closest available agent (0.5 km from 95 Tollbridge Street, about 14 min), inside the requested window (13:00 to 18:00), daily load stays within limit (3/7), HIGH priority, planned first.
    Thu 3 Sept, 10:40 · FieldFlow
  3. Slot offered from the waiting list: Hannah Lindqvist at 14:46
    Hannah Lindqvist is the closest available agent (0.5 km from 95 Tollbridge Street, about 7 min), inside the requested window (13:00 to 18:00), daily load stays within limit (3/7), HIGH priority, planned first.
    Thu 3 Sept, 10:16 · FieldFlow
  4. Re-plan proposed, waiting for a decision
    renter cancelled: 1 brought forward from the waiting list. Bringing someone forward from the waiting list needs your go ahead, since they will have to be told.
    Thu 3 Sept, 10:16 · FieldFlow
  5. Put on the waiting list
    no agent free inside the requested window, waiting for a slot to open
    Wed 2 Sept, 16:59 · FieldFlow
  6. Viewing requested by Tariq Griffiths
    Thu 3 Sept, between 13:00 and 18:00, 30 min, high priority, via web
    Wed 2 Sept, 16:56 · FieldFlow

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