FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Wants Thu 3 Sept, 17:45 to 19:00

Flat 4, 65 Windmill Row

SW4 9AL · Clapham · 3 bed · £2400 pcm

On the waiting list
Waiting

Waiting for a slot

Tariq asked for Thu 3 Sept, 17:45 to 19:00. The property is only open 09:00 to 17:30 that day, outside the requested window.

Property open:
Mon, Tue, Wed, Thu, Fri 09:00 to 17:30
First slot that works:
none in the next three days at these hours, offer different hours

What it means: It stays here until a slot opens or the renter takes another one. Requests not booked inside the target escalate by themselves.

Escalated. Request not booked inside the target time. Owner Alex Morgan, due 11:40 (in 1 h). It closes by itself when the step below is done.
Waiting for a slot: what to do, in order0 of 2 done
  1. 1
    Call Tariq and offer another day or timeThe script says why this slot cannot be booked and proposes the first one that works.
  2. 2
    Book it as a new requestProperty and renter come pre-filled. The old request closes by itself once the new one is booked.
    Now

    Property and renter come pre-filled. The old request closes by itself once the new one is booked.

    Rebook

People for this decision

RenterTariq Lindqvist
07700 948084 · prefers email
Opens the doorCopper Lane building manager
020 7946 0410
Show full details
Renter prefersEmail

Correct Tariq's name, number or channel

LandlordTheo Mensah
Operational ownerAlex Morgan
RequestedWed 2 Sept, 16:20 via web

Access

TypeBuilding manager or concierge
ContactCopper Lane building manager
020 7946 0410
HowSign in at the concierge desk, bring ID.
Details last confirmed74 days ago
More you can do heresomething happened, someone got in touch, change the plan
Something happened
Renter cancelled

Closes this viewing as cancelled and offers the freed slot to a request from the waiting list.

Someone got in touch
Record Tariq's response (renter)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Tariq's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Copper Lane building manager's response (access)
Only for a different day or time: the day and hours they can do

Goes on the timeline as Copper Lane building manager's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

Record Theo's response (landlord)

Goes on the timeline as Theo's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

A call counts too: pick Phone as the channel, the call goes on the timeline as a call.

Change the plan
Plan it

Nobody is told until you press Tell renter and agent.

Send a free message

Tariq prefers Email.

Close it
All the words ready for this viewing (1)
Offer the renter another day or timeProporre al renter un altro giorno o orarioto Tariq Lindqvistphone first

La richiesta è bloccata: la casa non è aperta a quell'ora, o nessun agente è libero. Si spiega perché e si propone il primo orario che funziona.

Message (WhatsApp, SMS)

Hi Tariq, it's Alex from the lettings team about Flat 4, 65 Windmill Row. I can't book Thu 3 Sept 17:45 to 19:00: the property is only open 09:00 to 17:30 that day, outside the requested window. Nothing works in the next three days at those hours. Which other days or times could you do?
Ciao Tariq, sono Alex del team lettings, per Flat 4, 65 Windmill Row. Non riesco a prenotare Thu 3 Sept 17:45 to 19:00: the property is only open 09:00 to 17:30 that day, outside the requested window. Nei prossimi tre giorni a quegli orari non c'è niente. Quali altri giorni o orari potresti fare?

Email

Subject: Flat 4, 65 Windmill Row: another time for your viewing
Hi Tariq, Thank you for asking to see Flat 4, 65 Windmill Row. I can't book Thu 3 Sept 17:45 to 19:00: the property is only open 09:00 to 17:30 that day, outside the requested window. Nothing works in the next three days at those hours. Which other days or times could you do? Best wishes, Alex Lettings team
Ciao Tariq, grazie per aver chiesto di vedere Flat 4, 65 Windmill Row. Non riesco a prenotare Thu 3 Sept 17:45 to 19:00: the property is only open 09:00 to 17:30 that day, outside the requested window. Nei prossimi tre giorni a quegli orari non c'è niente. Quali altri giorni o orari potresti fare? A presto, Alex Lettings team

Phone call

Opening · Apertura
Hi Tariq, it's Alex from the lettings team, about your viewing request for Flat 4, 65 Windmill Row.
Ciao Tariq, sono Alex del team lettings, per la tua richiesta di visita a Flat 4, 65 Windmill Row.
The point · Il punto
I can't book Thu 3 Sept 17:45 to 19:00: the property is only open 09:00 to 17:30 that day, outside the requested window.
Non riesco a prenotare Thu 3 Sept 17:45 to 19:00: the property is only open 09:00 to 17:30 that day, outside the requested window.
Nothing works in the next three days at those hours. Which other days or times could you do?
Nei prossimi tre giorni a quegli orari non c'è niente. Quali altri giorni o orari potresti fare?
If they say... · Se dice...
Yes, that works. (Sì, va bene.)
Great, I'll book it now and text you the confirmation with the agent's name.
Perfetto, la prenoto adesso e ti mando la conferma con il nome dell'agente.
No, another day. (No, un altro giorno.)
No problem. Give me two or three days and times, and I'll find the first free one.
Nessun problema. Dammi due o tre giorni e orari, e trovo il primo libero.
Can't you make an exception? (Non puoi fare un'eccezione?)
I wish I could. the property is only open 09:00 to 17:30 that day, outside the requested window, and that is not ours to change. The times I can offer are the ones the building is open.
Vorrei. the property is only open 09:00 to 17:30 that day, outside the requested window, e non dipende da noi. Gli orari che posso offrire sono quelli in cui il palazzo è aperto.
Voicemail · Segreteria
Hi Tariq, Alex from the lettings team about Flat 4, 65 Windmill Row. The time you asked for doesn't work, I'll text you the reason and another option. Call me back if you prefer. Thanks.
Ciao Tariq, sono Alex del team lettings, per Flat 4, 65 Windmill Row. L'orario che hai chiesto non funziona, ti scrivo il motivo e un'alternativa. Richiamami se preferisci. Grazie.
Closing · Chiusura
Thanks Tariq, speak soon.
Grazie Tariq, a presto.

One click logs the call as made, nothing decided. Did they answer, on the phone or later? Use “Tariq answered? Record it here” below.

Timeline

  1. Escalated to Alex Morgan: Request not booked inside the target time
    Tariq Lindqvist asked 18 h ago for Flat 4, 65 Windmill Row and still has no slot (target 4 h). Due 11:40.
    Thu 3 Sept, 10:40 · FieldFlow
  2. Put on the waiting list
    the building is only open 09:00 to 17:30 on weekdays, outside the requested window
    Wed 2 Sept, 16:21 · FieldFlow
  3. Viewing requested by Tariq Lindqvist
    Thu 3 Sept, between 17:45 and 19:00, 30 min, standard priority, via web
    Wed 2 Sept, 16:20 · FieldFlow

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