FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Thu 3 Sept · 14:15 to 14:30

55 Fenwick Row

N1 6AB · Islington · 2 bed · £2200 pcm

Cancelledcommunicated
Attention

Cancelled, what happens next

Kwame Fletcher (renter) cancelled the 14:15 with Sarah Okonkwo (agent), recorded Thu 3 Sept 10:17. "cancelled by the renter"

What it means: 2 things to tidy: What did Kwame Fletcher say?; The freed 14:15: Tariq Griffiths can be brought forward.

Cancelled, what happens next: what to do, in order2 of 4 done
  1. Tell Sarah Okonkwo (agent) the 14:15 is offSend again
  2. Confirm to Kwame Fletcher (renter) and offer another dayA kind line now often turns a no today into a yes next week.
    Done, open again
    Confirm the cancellation and offer another dayConfermare la cancellazione e proporre un altro giornoto Kwame Fletcherwhatsapp first

    Il renter ha cancellato. Una riga gentile conferma che è tutto a posto e chiede se vuole vedere la casa un altro giorno: spesso un no oggi è un sì domani.

    Message (WhatsApp, SMS)

    Hi Kwame, no problem at all, I've cancelled your viewing at 55 Fenwick Row Thu 3 Sept at 14:15. If you'd still like to see it, send me two or three times that suit you and I'll book one. Thanks!
    Ciao Kwame, nessun problema, ho cancellato la tua visita a 55 Fenwick Row Thu 3 Sept alle 14:15. Se vuoi ancora vederla, mandami due o tre orari che ti vanno bene e ne prenoto uno. Grazie!
    More ways to say it (2)

    Email

    Subject: Your viewing at 55 Fenwick Row: cancelled, and another day if you like
    Hi Kwame, No problem at all: your viewing at 55 Fenwick Row on Thu 3 Sept at 14:15 is cancelled. If you would still like to see it, reply with two or three times that suit you and I will book one. Thanks, Alex
    Ciao Kwame, Nessun problema: la tua visita a 55 Fenwick Row Thu 3 Sept alle 14:15 è cancellata. Se vuoi ancora vederla, rispondi con due o tre orari che ti vanno bene e ne prenoto uno. Grazie, Alex

    Phone call

    Opening · Apertura
    Hi Kwame, it's Alex from the lettings team.
    Ciao Kwame, sono Alex del team affitti.
    The point · Il punto
    I've cancelled 55 Fenwick Row Thu 3 Sept at 14:15, no problem at all. Would you like to see it another day?
    Ho cancellato 55 Fenwick Row Thu 3 Sept alle 14:15, nessun problema. Vuoi vederla un altro giorno?
    If they say... · Se dice...
    Yes, maybe next week. (Sì, magari la settimana prossima.)
    Great. Give me two or three times that suit you and I'll book one and confirm.
    Ottimo. Dammi due o tre orari che ti vanno bene, ne prenoto uno e ti confermo.
    No, I've found something else. (No, ho trovato altro.)
    Understood, thanks for letting me know. Good luck with the move.
    Capito, grazie per avermelo detto. In bocca al lupo per il trasloco.
    Voicemail · Segreteria
    Hi Kwame, Alex from the lettings team. Your viewing at 55 Fenwick Row is cancelled, no problem. If you'd like another day, text me a couple of times that suit you. Thanks.
    Ciao Kwame, sono Alex del team affitti. La tua visita a 55 Fenwick Row è cancellata, nessun problema. Se vuoi un altro giorno, mandami un paio di orari che ti vanno bene. Grazie.
    Closing · Chiusura
    Thanks, speak soon.
    Grazie, a presto.

    One click logs the call as made, nothing decided. Did they answer, on the phone or later? Use “Kwame answered? Record it here” below.

    Kwame answered? Record it here

    Goes on the timeline as Kwame's words (a call as the call itself), ticks the step, and the consequence is recorded in the same click.

  3. 3
    What did Kwame Fletcher (renter) say?Another day: book it, the new request comes pre-filled. Not interested: one tap records it and this is done.
  4. 4
    The freed 14:15: Tariq Griffiths (renter, waiting) can be brought forwardTo 14:46 with Hannah Lindqvist (agent). Yes books it and the next step is to tell them. No keeps the plan as it is.
What to offer instead

No reason was recorded, so here are the nearest alternatives: same rooms, similar rent, plus other days for this flat. Next time pick the reason and the offers follow it. Each opens Are we free? on that property, so you can book while they are on the line.

Offer Flat 2, 109 Bellview Terrace, Camden, £2,200 Offer Flat 201, Meridian Wharf, 2 Anchor Street, Greenwich, £2,200 Offer Flat 12, 118 Curtain Yard, Shoreditch, £2,400 Other days for 55 Fenwick Row

People for this decision

RenterKwame Fletcher
07700 947698 · prefers whatsapp
AgentSarah Okonkwo
07700 900101 · 7/7
Show full details
Renter prefersWhatsApp

Correct Kwame's name, number or channel

LandlordTheo Mensah
Operational ownerAlex Morgan
RequestedSun 30 Aug, 13:55 via sales

Access

TypeBuilding manager or concierge
ContactCopper Lane building manager
020 7946 0410
HowSign in at the concierge desk, bring ID.
VerifiedSun 30 Aug, 19:10
Details last confirmed22 days ago
Why this agent Sarah Okonkwo, 0 min from wherever the agent is (video call)

Sarah Okonkwo is the free agent (a video viewing, no travel), inside the requested window (14:15 to 16:15), daily load stays within limit (7/7). Day plan optimised together: 150 min of travel across the team, 11 min less than planning one request at a time.

Not selected (9)
  • James Whitfield: possible, but adds 0 min of travel instead of 0
  • Aisha Rahman: possible, but adds 0 min of travel instead of 0
  • Tom Ferreira: possible, but adds 0 min of travel instead of 0
  • Mei Lin Chen: possible, but adds 0 min of travel instead of 0
  • Daniel Boateng: possible, but adds 0 min of travel instead of 0
  • Hannah Lindqvist: possible, but adds 0 min of travel instead of 0
  • Omar Haddad: possible, but adds 0 min of travel instead of 0
  • Chloe Marchetti: possible, but adds 0 min of travel instead of 0
  • Ravi Sharma: possible, but adds 0 min of travel instead of 0

Timeline

  1. Cancellation sent to Sarah Okonkwo by WhatsApp
    "55 Fenwick Row at 14:15 is cancelled." (automatic)
    Thu 3 Sept, 10:19 · FieldFlow
  2. Cancellation sent to Kwame Fletcher by WhatsApp
    "Hi Kwame, we are sorry, the viewing at 55 Fenwick Row at 14:15 cannot go ahead (cancelled by the renter). We will offer new times shortly."
    Thu 3 Sept, 10:19 · Alex Morgan
  3. Cancelled
    cancelled by the renter
    Thu 3 Sept, 10:17 · Alex Morgan
  4. Renter cancelled
    Renter texted: signed for another flat this morning.
    Thu 3 Sept, 10:15 · Alex Morgan
  5. Access verified by Alex Morgan
    Copper Lane building manager confirmed access (phone)
    Sun 30 Aug, 19:10 · Alex Morgan
  6. Copper Lane building manager replied by Phone
    "Fine, the concierge will let you in."
    Sun 30 Aug, 19:08 · Copper Lane building manager
  7. Access check sent to Copper Lane building manager by Phone
    "We need access to 55 Fenwick Row on 14:15 for a 15 minute viewing. Can you confirm?"
    Sun 30 Aug, 15:24 · Alex Morgan
  8. Confirmation sent to Sarah Okonkwo by WhatsApp
    "Confirmed: 55 Fenwick Row, 14:15, renter Kwame Fletcher." (automatic)
    Sun 30 Aug, 14:56 · FieldFlow
  9. Confirmation sent to Kwame Fletcher by WhatsApp
    "Hi Kwame, your viewing at 55 Fenwick Row is confirmed for 14:15. Sarah Okonkwo will meet you there." (automatic)
    Sun 30 Aug, 14:56 · FieldFlow
  10. Told the agent and the renter
    Sarah Okonkwo, Thu 3 Sept at 14:15. They know, they have not said yes yet. From here on, changes have a real cost.
    Sun 30 Aug, 14:55 · Alex Morgan
  11. Planned with Sarah Okonkwo for Thu 3 Sept at 14:15
    Sarah Okonkwo is the free agent (a video viewing, no travel), inside the requested window (14:15 to 16:15), daily load stays within limit (7/7). Day plan optimised together: 150 min of travel across the team, 11 min less than planning one request at a time.
    Sun 30 Aug, 14:03 · FieldFlow
  12. Video viewing requested by Kwame Fletcher
    Thu 3 Sept, between 14:15 and 16:15, 15 min, standard priority, via sales
    Sun 30 Aug, 13:55 · Alex Morgan

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