FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Thu 3 Sept · 14:15 to 14:30

55 Fenwick Row

N1 6AB · Islington · 2 bed · £2200 pcm

Cancelledcommunicated
Attention

Cancelled, what happens next

Kwame Fletcher (renter) cancelled the 14:15 with Sarah Okonkwo (agent), recorded Thu 3 Sept 10:17. "cancelled by the renter"

What it means: 2 things to tidy: What did Kwame Fletcher say?; The freed 14:15: Tariq Griffiths can be brought forward.

Cancelled, what happens next: what to do, in order2 of 4 done
  1. Tell Sarah Okonkwo (agent) the 14:15 is offThey had it on their list. One message, so they do not travel for nothing.
    Done, open again
    Tell the agent the viewing is offAvvisare l'agente che la visita è saltatato Sarah Okonkwowhatsapp first

    Il renter ha cancellato. L'agente aveva la visita sulla lista e deve saperlo subito, così non parte per niente.

    Message (WhatsApp, SMS)

    Hi Sarah, 55 Fenwick Row at 14:15 Thu 3 Sept is off: Kwame Fletcher cancelled. Your other viewings stay as they are. If the slot gets filled I'll tell you.
    Ciao Sarah, 55 Fenwick Row alle 14:15 Thu 3 Sept è saltata: Kwame Fletcher ha cancellato. Le altre tue visite restano come sono. Se il posto viene riempito ti avviso.
    More ways to say it (1)

    Phone call

    Opening · Apertura
    Hi Sarah, it's Alex. Quick one.
    Ciao Sarah, sono Alex. Una cosa veloce.
    The point · Il punto
    55 Fenwick Row at 14:15 is off, Kwame Fletcher cancelled. Everything else on your list stays.
    55 Fenwick Row alle 14:15 è saltata, Kwame Fletcher ha cancellato. Tutto il resto della tua lista resta.
    If they say... · Se dice...
    Okay, thanks. (Ok, grazie.)
    Thanks. If someone takes the slot I'll send you the new one.
    Grazie. Se qualcuno prende il posto ti mando la nuova.
    I'm already on my way there. (Sono già per strada.)
    Sorry about that. Head to your next one, I'll check if anything nearby can use the gap.
    Scusa. Vai alla prossima, controllo se qualcosa vicino può usare il buco.
    Voicemail · Segreteria
    Hi Sarah, Alex here. 55 Fenwick Row at 14:15 is off, the renter cancelled. Nothing else changes. Thanks.
    Ciao Sarah, sono Alex. 55 Fenwick Row alle 14:15 è saltata, il renter ha cancellato. Nient'altro cambia. Grazie.
    Closing · Chiusura
    Thanks, speak later.
    Grazie, a dopo.

    One click logs the call as made, nothing decided. Did they answer, on the phone or later? Use “Sarah answered? Record it here” below.

    No answer needed from Sarah: sending it, or logging the call, ticks this step.

  2. Confirm to Kwame Fletcher (renter) and offer another daySend again
  3. 3
    What did Kwame Fletcher (renter) say?Another day: book it, the new request comes pre-filled. Not interested: one tap records it and this is done.
  4. 4
    The freed 14:15: Tariq Griffiths (renter, waiting) can be brought forwardTo 14:46 with Hannah Lindqvist (agent). Yes books it and the next step is to tell them. No keeps the plan as it is.
What to offer instead

No reason was recorded, so here are the nearest alternatives: same rooms, similar rent, plus other days for this flat. Next time pick the reason and the offers follow it. Each opens Are we free? on that property, so you can book while they are on the line.

Offer Flat 2, 109 Bellview Terrace, Camden, £2,200 Offer Flat 201, Meridian Wharf, 2 Anchor Street, Greenwich, £2,200 Offer Flat 12, 118 Curtain Yard, Shoreditch, £2,400 Other days for 55 Fenwick Row

People for this decision

RenterKwame Fletcher
07700 947698 · prefers whatsapp
AgentSarah Okonkwo
07700 900101 · 7/7
Show full details
Renter prefersWhatsApp

Correct Kwame's name, number or channel

LandlordTheo Mensah
Operational ownerAlex Morgan
RequestedSun 30 Aug, 13:55 via sales

Access

TypeBuilding manager or concierge
ContactCopper Lane building manager
020 7946 0410
HowSign in at the concierge desk, bring ID.
VerifiedSun 30 Aug, 19:10
Details last confirmed22 days ago
Why this agent Sarah Okonkwo, 0 min from wherever the agent is (video call)

Sarah Okonkwo is the free agent (a video viewing, no travel), inside the requested window (14:15 to 16:15), daily load stays within limit (7/7). Day plan optimised together: 150 min of travel across the team, 11 min less than planning one request at a time.

Not selected (9)
  • James Whitfield: possible, but adds 0 min of travel instead of 0
  • Aisha Rahman: possible, but adds 0 min of travel instead of 0
  • Tom Ferreira: possible, but adds 0 min of travel instead of 0
  • Mei Lin Chen: possible, but adds 0 min of travel instead of 0
  • Daniel Boateng: possible, but adds 0 min of travel instead of 0
  • Hannah Lindqvist: possible, but adds 0 min of travel instead of 0
  • Omar Haddad: possible, but adds 0 min of travel instead of 0
  • Chloe Marchetti: possible, but adds 0 min of travel instead of 0
  • Ravi Sharma: possible, but adds 0 min of travel instead of 0

Timeline

  1. Cancellation sent to Sarah Okonkwo by WhatsApp
    "55 Fenwick Row at 14:15 is cancelled." (automatic)
    Thu 3 Sept, 10:19 · FieldFlow
  2. Cancellation sent to Kwame Fletcher by WhatsApp
    "Hi Kwame, we are sorry, the viewing at 55 Fenwick Row at 14:15 cannot go ahead (cancelled by the renter). We will offer new times shortly."
    Thu 3 Sept, 10:19 · Alex Morgan
  3. Cancelled
    cancelled by the renter
    Thu 3 Sept, 10:17 · Alex Morgan
  4. Renter cancelled
    Renter texted: signed for another flat this morning.
    Thu 3 Sept, 10:15 · Alex Morgan
  5. Access verified by Alex Morgan
    Copper Lane building manager confirmed access (phone)
    Sun 30 Aug, 19:10 · Alex Morgan
  6. Copper Lane building manager replied by Phone
    "Fine, the concierge will let you in."
    Sun 30 Aug, 19:08 · Copper Lane building manager
  7. Access check sent to Copper Lane building manager by Phone
    "We need access to 55 Fenwick Row on 14:15 for a 15 minute viewing. Can you confirm?"
    Sun 30 Aug, 15:24 · Alex Morgan
  8. Confirmation sent to Sarah Okonkwo by WhatsApp
    "Confirmed: 55 Fenwick Row, 14:15, renter Kwame Fletcher." (automatic)
    Sun 30 Aug, 14:56 · FieldFlow
  9. Confirmation sent to Kwame Fletcher by WhatsApp
    "Hi Kwame, your viewing at 55 Fenwick Row is confirmed for 14:15. Sarah Okonkwo will meet you there." (automatic)
    Sun 30 Aug, 14:56 · FieldFlow
  10. Told the agent and the renter
    Sarah Okonkwo, Thu 3 Sept at 14:15. They know, they have not said yes yet. From here on, changes have a real cost.
    Sun 30 Aug, 14:55 · Alex Morgan
  11. Planned with Sarah Okonkwo for Thu 3 Sept at 14:15
    Sarah Okonkwo is the free agent (a video viewing, no travel), inside the requested window (14:15 to 16:15), daily load stays within limit (7/7). Day plan optimised together: 150 min of travel across the team, 11 min less than planning one request at a time.
    Sun 30 Aug, 14:03 · FieldFlow
  12. Video viewing requested by Kwame Fletcher
    Thu 3 Sept, between 14:15 and 16:15, 15 min, standard priority, via sales
    Sun 30 Aug, 13:55 · Alex Morgan

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