FieldFlow
Thu 3 Sept 10:40
Viewing as Alex Morgan, Operations Coordinator
Fri 28 Aug · 14:05 to 14:25

Flat 6, 42 Copper Lane

N1 5YD · Islington · 3 bed · £1800 pcm

Renter did not showin progress
Closed

Renter did not show

Kofi Fletcher did not turn up (Fri 28 Aug 14:17).

Closed. Nothing to do.Back to Now

People for this decision

RenterKofi Fletcher
07700 974978 · prefers sms
AgentMei Lin Chen
07700 900105 · 2/8
Show full details
Renter prefersSMS

Correct Kofi's name, number or channel

LandlordTheo Boateng
Operational ownerAlex Morgan
RequestedWed 26 Aug, 07:12 via web

Access

TypeKey held at office
HowKey set in the office safe, hook by property code.
VerifiedFri 28 Aug, 09:44
Details last confirmed15 days ago
Front door setin the office safe register
Why this agent Mei Lin Chen, 20 min from 93 Curtain Yard

Mei Lin Chen is the closest available agent (3.9 km from 93 Curtain Yard, about 20 min), inside the requested window (12:45 to 14:45), daily load stays within limit (4/8).

Not selected (9)
  • Hannah Lindqvist: not available today
  • James Whitfield: possible, but adds 22 min of travel instead of 14
  • Ravi Sharma: possible, but adds 29 min of travel instead of 14
  • Aisha Rahman: possible, but adds 29 min of travel instead of 14
  • Sarah Okonkwo: possible, but adds 31 min of travel instead of 14
  • Chloe Marchetti: possible, but adds 47 min of travel instead of 14
  • Daniel Boateng: possible, but adds 51 min of travel instead of 14
  • Omar Haddad: possible, but adds 52 min of travel instead of 14
  • Tom Ferreira: possible, but adds 55 min of travel instead of 14
Earlier re-plans (1)
Confirmed: Keep as many viewings as possible
agent unavailable: 3 viewings re-planned. 3 already confirmed with people, so this needs your confirmation before anything changes.
Fri 28 Aug, 08:21, decided Fri 28 Aug, 08:28 · 3 viewings
confirmed
Chosen: Keep as many viewings as possible
3 kept0 parked3 to inform again+78 min travel
  • Flat 6, 42 Copper LaneHannah Lindqvist 0/7 12:45Mei Lin Chen 2/8 14:05everyone told
    agent unavailable: reassigned to the closest agent with a free slot inside the requested window
  • 140 Larkspur RoadHannah Lindqvist 0/7 17:34Mei Lin Chen 2/8 16:15everyone told
    agent unavailable: reassigned to the closest agent with a free slot inside the requested window
  • Flat 6, 42 Copper LaneHannah Lindqvist 0/7 16:45Aisha Rahman 1/6 16:45everyone told
    agent unavailable: reassigned to the closest agent with a free slot inside the requested window

Timeline

  1. Renter did not show
    waited 12 minutes, renter did not turn up
    Fri 28 Aug, 14:17 · Mei Lin Chen
  2. Call to Kofi Fletcher
    Called the renter from outside the property, no answer, left a voicemail.
    Fri 28 Aug, 14:13 · Mei Lin Chen
  3. Viewing started by Mei Lin Chen
    Key confirmed in hand.
    Fri 28 Aug, 14:05 · Mei Lin Chen
  4. Access verified by Alex Morgan
    key set seen in the safe (in person)
    Fri 28 Aug, 09:44 · Alex Morgan
  5. Confirmation sent to Mei Lin Chen by WhatsApp
    "Confirmed: Flat 6, 42 Copper Lane, 14:05, renter Kofi Fletcher." (automatic)
    Fri 28 Aug, 08:39 · FieldFlow
  6. Confirmation sent to Kofi Fletcher by SMS
    "Hi Kofi, your viewing at Flat 6, 42 Copper Lane is confirmed for 14:05. Mei Lin Chen will meet you there." (automatic)
    Fri 28 Aug, 08:39 · FieldFlow
  7. Told the agent and the renter
    Mei Lin Chen, at 14:05. They know, they have not said yes yet. From here on, changes have a real cost.
    Fri 28 Aug, 08:38 · Alex Morgan
  8. Access check due Fri 28 Aug 12:05
    office key, 2 h before the viewing
    Fri 28 Aug, 08:29 · Alex Morgan
  9. Planned with Mei Lin Chen at 14:05
    Mei Lin Chen is the closest available agent (3.9 km from 93 Curtain Yard, about 20 min), inside the requested window (12:45 to 14:45), daily load stays within limit (4/8).
    Fri 28 Aug, 08:29 · Alex Morgan · replaces an earlier event
  10. Re-plan confirmed by Alex Morgan
    Fri 28 Aug, 08:28 · Alex Morgan
  11. Re-plan proposed, waiting for a decision
    agent unavailable: 3 viewings re-planned. 3 already confirmed with people, so this needs your confirmation before anything changes.
    Fri 28 Aug, 08:21 · FieldFlow
  12. Agent called in sick
    Called in sick with flu, off for the day. Raised automatically.
    Fri 28 Aug, 08:20 · Hannah Lindqvist
  13. Confirmation sent to Hannah Lindqvist by WhatsApp
    "Confirmed: Flat 6, 42 Copper Lane, 12:45, renter Kofi Fletcher." (automatic)
    Wed 26 Aug, 08:40 · FieldFlow
  14. Confirmation sent to Kofi Fletcher by SMS
    "Hi Kofi, your viewing at Flat 6, 42 Copper Lane is confirmed for 12:45. Hannah Lindqvist will meet you there." (automatic)
    Wed 26 Aug, 08:40 · FieldFlow
  15. Told the agent and the renter
    Hannah Lindqvist, Fri 28 Aug at 12:45. They know, they have not said yes yet. From here on, changes have a real cost.
    Wed 26 Aug, 08:39 · Alex Morgan
  16. Access check due Fri 28 Aug 10:45
    office key, 2 h before the viewing
    Wed 26 Aug, 07:27 · FieldFlow
  17. Planned with Hannah Lindqvist for Fri 28 Aug at 12:45
    Hannah Lindqvist is the closest available agent (1.3 km from home in Islington, about 10 min), inside the requested window (12:45 to 14:45), daily load stays within limit (3/7). Day plan checked against 150 alternatives: the one at a time plan was already the best found.
    Wed 26 Aug, 07:27 · FieldFlow
  18. Viewing requested by Kofi Fletcher
    Fri 28 Aug, between 12:45 and 14:45, 20 min, standard priority, via web
    Wed 26 Aug, 07:12 · FieldFlow

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